Field Service Technician-Massachusetts

About the role

Flow is seeking a Field Service Technician to support its industry-leading Waterjet, Laser, and Press Brake systems. This role involves troubleshooting, repairing, and providing technical support for advanced manufacturing equipment.

Responsibilities

• Install, commission, troubleshoot, and repair Waterjet, CNC Laser, and Press Brake equipment
• Provide hands-on technical support both on-site and remotely
• Train customers on machine operation, preventive maintenance, and safety
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and software issues
• Build strong relationships with customers and become their trusted technical partner
• Support machine performance through routine maintenance and service excellence

Requirements

• Experience with Waterjet, CNC Laser, Press Brake, or similar industrial machinery
• Strong mechanical, electrical, hydraulic, and pneumatic troubleshooting skills
• A customer-focused mindset and excellent communication abilities
• Self-motivated with the ability to work independently
• Comfortable traveling extensively and adapting to new environments
• Valid driver's license and passport required

Qualifications

• High school diploma or equivalent
• Valid driver's license and passport required

Skills

• Technical problem-solving skills
• Customer service orientation
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Traveling and adapting to new environments

Benefits

• Competitive pay: $33–$38 per hour + overtime
• Comprehensive benefits including medical, dental, vision, life insurance, disability coverage, and 401(k) company match
• Tuition reimbursement programs to support professional growth

Pay

$33–$38 per hour + overtime

Schedule

Travel across North America and occasionally internationally