Field Services Technician

About the role

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. We specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. This position requires a Field Services Technician who will provide technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment.

Responsibilities

• Install, configure and support new hardware and software infrastructure.
• Ensure that hardware and software systems are maintained.
• Provide technical support to users with very different levels of IT knowledge and competence.
• Create work instructions and installation documentation.
• Act as the liaison between the Zones team and the customer.
• Travel to customer locations and possess a flexible work schedule, this will require overnight stays.
• Will be responsible for own vehicle with mileage reimbursement.
• Provide own cell phone (monthly company reimbursement).
• Other duties as assigned.

Requirements

• A high school diploma or equivalent.
• An associate’s degree preferred and at least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
• Experience with Waystation, Restaurant Builder, NewPOS.
• A+ certification.
• Experience with travel up to 75%, including a weekend departure, traveling during off-hours, and frequent overnight stays.
• Familiarity with standard Windows O/S and Office suites.
• Apple iOS knowledge.
• Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
• Experience with desktop/laptop hardware and structure cabling.
• Digital Signage experience desired.
• Excellent customer service and communication skills.

Qualifications

• High School diploma or equivalent.
• At least 5 years’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
• Experience with Waystation, Restaurant Builder, NewPOS.
• A+ certification.
• Experience with travel up to 75%, including a weekend departure, traveling during off-hours, and frequent overnight stays.
• Familiarity with standard Windows O/S and Office suites.
• Apple iOS knowledge.
• Experience with desktop/laptop hardware and structure cabling.
• Digital Signage experience desired.
• Excellent customer service and communication skills.

Skills

• High School diploma or equivalent.
• A+ certification.
• Experience with Waystation, Restaurant Builder, NewPOS.
• Experience with travel up to 75%, including a weekend departure, traveling during off-hours, and frequent overnight stays.
• Familiarity with standard Windows O/S and Office suites.
• Apple iOS knowledge.
• Experience with desktop/laptop hardware and structure cabling.
• Digital Signage experience desired.
• Excellent customer service and communication skills.

Benefits

Zones offers a comprehensive benefits package including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Additionally, Zones participates in E-Verify.

Pay

Average hourly rate is $35.00 - $40.00.

Schedule

A flexible work schedule is required due to travel demands.