Field Services Technician 2

Kapsch is one of Austria's most successful global technology companies, specializing in Intelligent Transportation Systems (ITS). With a comprehensive ITS portfolio, Kapsch addresses present and future challenges with intelligent mobility solutions. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch brings 130 years of experience to its innovative solutions.

About the role

The Field Service Technician II is responsible for advanced maintenance, troubleshooting, and repair of ITS devices and infrastructure supporting the Memphis SmartWay system.

Responsibilities

• Perform preventative and corrective maintenance on ITS systems
• Respond to and resolve trouble tickets within required timelines
• Diagnose and repair complex issues across multiple ITS devices
• Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipment
• Perform utility locating for fiber and power infrastructure
• Install, upgrade, modify, and replace ITS equipment as required
• Utilize diagnostic tools and testing equipment to troubleshoot system faults
• Maintain accurate daily logs, labor tracking, and service records
• Receive and manage inventory and assist with material requests
• Support subcontractors and ensure work meets quality and specification standards
• Assist and guide junior technicians in field operations

Requirements

• Associate’s degree in Electronics, Computer Science, or +6 years of relevant field experience (ITS or similar preferred)
• Strong troubleshooting skills in electrical, fiber optic, and network systems
• Ability to read schematics and technical plans
• Experience with electronic testing equipment
• Knowledge of low voltage systems, networking, and wireless communications
• Proficiency in Microsoft Windows and basic Office tools
• Strong communication and problem-solving skills
• Outdoor and roadside work near active traffic and elevated equipment
• On-call rotation (approximately one week per month)
• Non-standard hours including nights and weekends as needed

Qualifications

• Experience with ITS/SmartWay systems
• Hands-on work with CCTV, DMS, HAR, detection systems, and network infrastructure
• RF or microwave communication experience
• Roadside or transportation system experience
• CDL preferred or ability to obtain one; must obtain once hired

Benefits

• Unlimited paid time off
• 11 paid holidays
• 401(k) retirement plan
• No-cost medical insurance option for employees (including dental and vision insurance)
• Flexible Spending Account (FSA) option

Pay

Competitive compensation range of $24.00–$29.00 per hour, based on experience, skills, internal equity, and market data.