Field Services Technician 2

How You'll Make An Impact

• Perform preventative and corrective maintenance on ITS systems
• Respond to and resolve trouble tickets within required timelines
• Diagnose and repair complex issues across multiple ITS devices
• Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipment
• Perform utility locating for fiber and power infrastructure
• Install, upgrade, modify, and replace ITS equipment as required
• Utilize diagnostic tools and testing equipment to troubleshoot system faults
• Maintain accurate daily logs, labor tracking, and service records
• Receive and manage inventory and assist with material requests
• Support subcontractors and ensure work meets quality and specification standards
• Assist and guide junior technicians in field operations

What Makes You a Great Fit

• Associate's degree in Electronics, Computer Science, or +6 years of relevant field experience (ITS or similar preferred)
• Strong troubleshooting skills in electrical, fiber optic, and network systems
• Ability to read schematics and technical plans
• Experience with electronic testing equipment
• Knowledge of low voltage systems, networking, and wireless communications
• Proficiency in Microsoft Windows and basic Office tools
• Strong communication and problem-solving skills
• Outdoor and roadside work near active traffic and elevated equipment
• On-call rotation (approximately one week per month)
• Non-standard hours including nights and weekends as needed

Highly Desired Experience

• Experience with ITS/SmartWay systems
• Hands-on work with CCTV, DMS, HAR, detection systems, and network infrastructure
• RF or microwave communication experience
• Roadside or transportation system experience
• CDL preferred or ability to obtain one; must obtain once hired

What We Offer

• Build expertise across networking, fiber optics, wireless communications, and intelligent transportation systems
• Contribute directly to the safety and efficiency of the regional transportation network
• Career growth, stability, and the opportunity to develop within a global organization
• A competitive compensation range of $24.00–$29.00, based on experience, skills, internal equity, and market data
• A full benefits package including: unlimited paid time off, 11 paid holidays, 401(k), a no-cost medical insurance option for employees (including dental and vision insurance), and an FSA option