Field Services Supervisor II

About the Role

As a Field Service Supervisor at DHL, you will arrange the movement of parcels by Air and Ground, encompassing international import and export operations. This role focuses on supervising day-to-day airport ramp operations, warehouse sort operations, and back-office staff to ensure client satisfaction, compliance, and profitability.

Responsibilities

• Expedite daily activities of all operational functions to achieve client satisfaction and adhere to company policies.
• Supervise day-to-day airport ramp operations, including loading and unloading of cargo aircraft within internal compliance regulations.
• Oversee warehouse sort operations for international import and export shipments.
• Manage back-office staff, monitor flights, communicate network updates, and deploy contingencies as necessary.
• Collaborate with US Customs and DHL Imports clearance department to ensure correct processing of shipments.
• Develop and manage relationships with business partners.
• Lead the development and implementation of special projects.
• Ensure the quality system is implemented and maintained within your area of responsibility.
• Manage Key Performance Indicators (KPIs) and cost levels.
• Assist in annual budget preparation.
• Provide technical product assistance to staff and advise on changes to company policies and goals.
• Supervise a unionized workforce of 8-12 staff, including hiring, coaching, training, and performance management.
• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies.
• Set objectives and deliver results with a short-term, operational focus.
• Recommend process improvements and develop solutions for operational issues.
• Maintain steady workflow, productivity, and service standards while resolving operational problems.
• Use MS Office products (particularly Excel and Outlook) extensively in day-to-day activities.
• Provide guidance, training, and motivation to exceed standards and achieve extraordinary results.
• Contribute to hiring, firing, layoff, promotion, reward, and other personnel decisions.

Requirements

• Complete understanding and application of principles, theories, and concepts in logistics or related business area.
• Advanced understanding of specific aspects of work supervised and practical application to problems and situations.
• Knowledge of fundamental concepts, practices, and procedures related to quality, productivity improvements, training, budgeting, and cost control.
• Understanding of basic supervisory approaches for work direction, motivation, and disciplinary action.
• BS/BA degree and 2 years of experience in a related field, including at least one year of supervisory experience.
• Professional certification may be required in some areas.
• Valid Driver’s License and a Motor Vehicle Record that meets DHL’s Driving Privileges standards.
• Must be at least 18 years old.
• Excellent customer service skills.
• Must pass pre-employment background, drug, and medical physical screening.

Physical Requirements

• Must be able to lift up to seventy (70) lbs occasionally.
• Must be able to lift forty (40) lbs frequently.
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly.

Skills

• Strong leadership and team management skills.
• Proficiency in MS Office products, particularly Excel and Outlook.
• Problem-solving and process improvement abilities.
• Effective communication and relationship-building skills.

Benefits

• Competitive pay ($85,125 - $113,500 annually).
• Bonus and incentive programs.
• Retirement savings with 401K and company match.
• Medical, dental, vision, and well-being programs.
• Tuition reimbursement.
• Generous paid time off (starting at 4 weeks for full-time/part-time employees).
• Paid leave.
• Employee discount program.
• Employee Assistance & Work Life Program.
• Outstanding training opportunities.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.