Field Services Supervisor II

We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Our culture is about personal commitment – to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work, offering competitive compensation packages and a range of programs, services, and benefits that bring the best to employees' personal lives.

Responsibilities

• Expedite the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of improving profitability for the company
• Supervise day-to-day airport ramp operations; loading and unloading of cargo aircraft within internal compliance regulations and recovery and lodgment of consolidations with commercial carriers
• Supervise warehouse sort operations processing international import and export shipments
• Supervise back office staff, responsible for monitoring flights, communicating and updating the network, and ensuring contingencies are deployed when necessary
• Work closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments
• Develop and manage relationships with Business Partners
• Responsible for development and implementation of special projects
• Ensure quality system is implemented and maintained within area of responsibility
• Manage Key Performance Indicators and cost levels
• Assist in annual budget preparation
• Provide technical product assistance to staff
• Advise staff of changes to company policies and goals
• Supervise a unionized workforce of 8-12 staff; responsible for hiring, coaching, training, and developing subordinate staff
• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies, procedures, and performance management processes
• Set objectives and deliver results with a short-term, operational focus
• Recommend process improvements for area; identify, define, and develop solutions to issues and problems that are not immediately evident in existing systems
• Focus on maintaining steady workflow and productivity, meeting service/productivity standards, and resolving operational problems and handling disturbances
• Assign and check work
• Heavy use of MS Office products in day-to-day activities (in particular Excel and Outlook)
• Provide guidance and training
• Motivate self and others to exceed standards and achieve extraordinary results, striving for best in class
• Provide input to hiring, firing, layoff, promotion, reward, and other decisions

Requirements

• Complete understanding and wide application of principles, theories, and concepts in function or business area
• Advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
• Knowledge and effective use of fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting, and cost control
• General understanding of basic supervisory approaches for work direction, motivation, and disciplinary action
• BS/BA and 2 years’ experience in a related field, including at least one year of supervisory experience
• Professional certification required in some areas
• Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards
• Must be 18 years old
• Excellent customer service skills
• Must pass pre-employment background, drug, and medical physical screening

Physical Requirements

• Must be able to lift up to seventy (70) lbs occasionally
• Must be able to lift forty (40) lbs frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly

Benefits

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities