Field Services Supervisor II

Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, DHL is committed to an environment that empowers every team member to make the greatest possible impact on our business. In addition to competitive compensation packages, employees enjoy a range of programs, services and benefits that support their personal lives.

About the role

We have an immediate career opportunity for a qualified Field Service Supervisor. The Field Service Supervisor arranges the movement of parcels by air and ground, encompassing international import and export operations.

Key Responsibilities

• Expedite daily activities of all operational functions to ensure client satisfaction, policy adherence, and improved profitability.
• Supervise day‑to‑day airport ramp operations, including loading and unloading cargo aircraft within internal compliance regulations and handling consolidations with commercial carriers.
• Supervise warehouse sort operations processing international import and export shipments.
• Supervise back‑office staff, monitor flights, communicate updates to the network, and ensure contingencies are deployed when necessary.
• Work closely with US Customs and DHL Imports clearance department to ensure correct processing of shipments.
• Develop and manage relationships with business partners.
• Develop and implement special projects.
• Ensure the quality system is implemented and maintained within the area of responsibility.
• Manage key performance indicators and cost levels.
• Assist in annual budget preparation.
• Provide technical product assistance to staff.
• Advise staff of changes to company policies and goals.
• Supervise a unionized workforce of 8‑12 staff; hire, coach, train, and develop subordinate staff.
• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies and procedures.
• Set objectives and deliver results with a short‑term, operational focus.
• Recommend process improvements; identify, define, and develop solutions to issues not immediately evident in existing systems.
• Maintain steady workflow and productivity, meet service/productivity standards, and resolve operational problems and disturbances.
• Assign and check work.
• Heavy use of MS Office products (especially Excel and Outlook) in day‑to‑day activities.
• Provide guidance and training.
• Motivate self and others to exceed standards and achieve extraordinary results, striving for best‑in‑class performance.
• Provide input to hiring, firing, layoff, promotion, reward, and other personnel decisions.

Skills & Qualifications

• Complete understanding and wide application of principles, theories, and concepts in the function or business area.
• Advanced understanding of specific aspects of supervised work and practical application to routine problems and situations.
• Effective use of fundamental concepts, practices, and procedures related to quality and productivity improvements, training, budgeting, cost control, and progressive techniques in the area of specialization.
• General understanding of basic supervisory approaches for work direction, motivation, and disciplinary action.
• Typically requires a BS/BA and 2 years of experience in a related field, including at least one year of supervisory experience.
• Professional certification required in some areas.
• Valid driver’s license and a motor vehicle record that meets driving‑privileges standards.
• Must be 18 years old.
• Excellent customer service skills.
• Candidate must pass pre‑employment background, drug, and medical physical screening.

Physical Requirements

• Must be able to lift up to seventy (70) lb occasionally.
• Must be able to lift forty (40) lb frequently.
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly.

Employee Benefits & Incentives

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401(k) with company match
• Medical, Dental, Vision, and well‑being programs
• Tuition Reimbursement
• Generous Paid Time Off – starting at 4 weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work‑Life Program
• Outstanding training opportunities