Field Services Supervisor / Dispatcher, Eurofins Drinking Water and Wastewater Northeast, Horsham PA

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries, including food, environment, pharmaceutical products, agroscience, genomics, discovery pharmacology, forensics, advanced material sciences, and clinical studies.

About the role

Eurofins Environment Testing in Horsham, PA is seeking a full-time Supervisor / Dispatcher. The position involves coordinating and managing daily pick-up routes and schedules for field services, ensuring efficient operations and client satisfaction.

Schedule

Monday-Friday, 7:30 AM - 4:30 PM, with overtime as needed.

Pay

$25 - $30/hour, depending on experience.

Responsibilities

• Coordinate monthly routes for routine pick-ups using routing software.
• Monitor and adjust schedules for quarterly, semi-annual, and annual pick-ups.
• Schedule and manage daily pick-up requests received via email or phone from clients and project managers.
• Monitor driver locations through GPS software.
• Adjust routes and schedules proactively to address delays, last-minute requests, and changes in priorities.
• Supervise the Field Services team to ensure routes and added stops are completed.
• Maintain clear and timely communication with clients, drivers, and internal teams.
• Keep accurate records of routes, service adjustments, and client interactions.
• Contribute to ongoing process improvements for route efficiency and service quality.
• Perform field sampling as needed.
• Perform other duties as assigned.

Success Metrics

• Minimal missed pick-ups or sampling appointments.
• Timely and clear communication with clients, drivers, and project managers.
• Efficiently optimized routes that maximize drivers' time and resources.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and organizational skills.
• Analytical mindset with the ability to adapt quickly and solve problems on the fly.
• Strong computer skills; experience with routing software is a plus but not required.
• Ability to multitask in a dynamic, fast-paced environment.
• Confidence in handling client interactions, including delays and last-minute changes.
• Excellent verbal and written communication skills.
• Collaborative approach and comfort making decisions with support from management.
• Authorization to work in the United States indefinitely without restriction or sponsorship.
• A valid state-issued driver’s license to drive company vehicles; clean driving record required.
• Ability to lift up to 50 pounds (samples will be in coolers packed in ice).
• Must pass a pre-employment background check and drug screen.
• Professional working proficiency in English, including the ability to read, write, and speak in English.

Preferred Qualifications

• Prior experience in dispatch, logistics, or route coordination.
• Familiarity with GPS tracking.

Benefits

• Comprehensive medical coverage.
• Life and disability insurance.
• 401(k) with company match.
• Paid holidays and paid time off.
• Dental and vision options.

Eurofins is committed to supporting career development and embraces diversity as an Equal Opportunity Employer.