Environmental Service Center Supervisor, Eurofins Drinking Water and Wastewater Northeast, Parsippany NJ
Eurofins Environment Testing (USA) · Troy Hills, NJ · 1 mo ago
On-siteScience$23–$26/hrFull-time
Schedule
The hours are Monday‑Friday 8 am‑5 pm plus overtime as needed.
Pay
Compensation is $23‑26 per hour (depends on experience).
Benefits
- Comprehensive medical coverage
- Life and disability insurance
- 401(k) with company match
- Paid holidays
- Paid time off
- Dental and vision options
Responsibilities
- Local area primary client representative for service center location.
- Works with the Quality Assurance Manager and Account Executives to evaluate and establish project requirements for the service center area.
- Ensures client complaints are handled professionally and resolved in a timely manner.
- Maintains records for vehicle maintenance and driving miles; reports them at the end of each month.
- Supervises service center couriers, schedules pickups and deliveries, prepares bottle orders, and ships samples to the designated laboratory for analysis.
- Works closely with laboratory management in laboratory capacity loading decisions.
- Maintains the facilities at the service center and is responsible for all EH&S policies of Eurofins Environment Testing at the service center.
- Provides general sales support to Account Executives for business development activities started in the field.
- Orders supplies (bottles, coolers, etc.) for the service center.
- Maintains knowledge of method requirements, holding times, and bottle requirements to assist clients with project needs.
- Maintains knowledge of all Eurofins Environment Testing laboratories to assist with placement of projects into the appropriate laboratory to best fit clients’ needs.
- Builds local relationships with clients and regulatory agencies.
- Visits clients on own or with local sales staff.
- Provides courier services as needed to support local client needs.
- Supervises a geographically dispersed team.
- Performs other duties as assigned.
Qualifications
- High School Diploma required.
- Field services experience preferred.
- Prior supervisory experience required.
- Experience working directly with customers, serving as a trusted point of contact, resolving concerns, and representing the company professionally.
- Valid state‑issued driver’s license to drive company vehicles required.
- Clean driving record to drive company vehicle.
- Ability to lift up to 50 pounds.
- Professional working proficiency in English (read, write, speak).
- Authorization to work in the United States indefinitely without restriction or sponsorship.
- Must live a commutable distance to Parsippany, NJ.
- Visa sponsorship not offered for this role.
Skills
- Professional, knowledgeable, confident, and friendly demeanor.
- Customer service experience.
- Excellent written and verbal communication skills.
- Detail‑oriented with ability to speak, read, and write English fluently.
- Ability to follow complex instructions.
- Excellent organizational skills and attention to detail; willingness to meet daily commitments with a widely varying workload.
- Ability to handle multiple details and changing priorities.
- Ability to read maps and follow directions.
- Ability to operate a motor vehicle.
- Ability to work independently and as part of a team; self‑motivation, adaptability, and a positive attitude.