Field Services Supervisor / Dispatcher, Eurofins Drinking Water and Wastewater Northeast, Horsham PA

About the role

Eurofins Environment Testing in Horsham, PA is looking for a full-time Supervisor / Dispatcher. The hours are Monday-Friday 7:30am-4:30pm plus overtime as needed. Compensation is $25-30/hour (Depends on Experience)

Responsibilities

Key Responsibilities include:

• Coordinate monthly routes for routine pick-ups using routing software
• Monitor and adjust schedules for quarterly, semi-annual and annual pick ups
• Schedule and manage daily pick-up requests received via email or phone from clients and the project managers
• Monitor driver locations through GPS software
• Adjust routes and schedules proactively to address delays, last-minute requests, and changes in priorities
• Supervise Field Services team to ensure routes and added stops are completed
• Maintain clear and timely communication with clients, drivers and internal teams
• Keep accurate records of routes, service adjustments and client interactions
• Contribute to ongoing process improvements for route efficiency and service quality
• Field sampling as needed
• Perform other duties as assigned

Success Metrics include: Minimal missed pick-ups or sampling appointments, Timely and clear communication with clients, drivers and project managers, Efficiently optimized routes that maximize drivers time and resources

Requirements

Required Skills and Traits include:

• High school diploma or equivalent
• Strong attention to detail and organizational skills
• Analytical mindset with ability to adapt quickly and solve problems on the fly
• Strong computer skills; experience with routing software is a plus but not required
• Ability to multitask in a dynamic fast-paced environment
• Confident handling client interactions including delays and last-minute changes
• Excellent verbal and written communication skills
• Collaborative approach and comfort making decisions with support from management
• Authorization to work in the United States indefinitely without restriction or sponsorship
• A valid state issued driver’s license to drive company vehicles is required as an employee with driving responsibilities
• Clean driving record to drive company vehicle
• Ability to lift up to 50 pounds
• Must be able to pass a pre-employment background check and drug screen
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Preferred Qualifications include:

• Prior experience in dispatch, logistics or route coordination
• Familiarity with GPS tracking

Benefits

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options