Field Services Supervisor

Employment Type: Executive Branch, Full Time, Ineligible for Overtime Pay | 37.5 hours per week

About the role

The Office of the Attorney General, Department of Child Support Services (DCSS), is seeking a Field Services Supervisor for its Central Region Program Support Section. The Field Services Supervisor leads, assists, and monitors professional staff in the provision of child support services with a focus on providing support and guidance to contracting official offices in the Central Region Program Support Section.

Responsibilities

• Plans, organizes, coordinates, supervises, evaluates, and reviews staff and work or activities of the Central Region Program Support Section.
• Serves as a point of contact for contracting officials in the Central Region Program Support Section.
• Monitors section and program status through reports.
• Consults with and provides recommendations to contracting official staff regarding federal compliance, performance, policy, and training.
• Assists in the interpretation of state and federal regulations and child support policy and provides expert knowledge, analysis, and reconciliation of issues to assist state and contracting official staff with difficult or problem cases.
• Coordinates and assists in training or supporting new and existing staff in contracting official offices.
• Performs child support casework.

Skills

• Comprehensive knowledge of child support processes, policy and procedure, federal and state statutes and regulations relating to the Title IV-D Child Support Program, and federal performance criteria.
• Excellent communication skills with the ability to communicate child support processes to both new and experienced support professionals.
• Proficiency in the child support computer systems and applications, including but not limited to the Kentucky Automated Support and Enforcement System (KASES).
• Strong analytical and problem-solving skills with the ability to identify deficiencies and propose sound and practical solutions.
• Discretion, integrity, and professionalism in handling sensitive or confidential matters.
• Ability to manage multiple assignments and meet deadlines in a fast-paced environment.
• Ability to lead, motivate, and train co-workers.

Requirements

Education: Graduate of a college or university with a bachelor's degree.

Experience, Training, or Skills: Three years of experience in reviewing, monitoring, determining eligibility for, or administering Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Disability Determination, Unemployment Insurance, Medical Assistance programs, Child Care Assistance Program, energy assistance, commodity, child support, or other public assistance programs.

Substitute Education for Experience: None

Substitute Experience for Education: Experience in social work, counseling, providing direct services to individuals and/or families (i.e., employment services, community action agencies), or experience in reviewing, monitoring, determining eligibility for and/or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, or other public assistance programs will substitute for the required education on a year-for-year basis.

Pay

$4,356.96 - $6,535.44 monthly (Pay Grade 16)

Schedule

37.5 hours per week

Working Conditions

Work is typically performed in an office setting. Frequent travel is necessary.

Probationary Period

This job has an initial and promotional probationary period of 12 months, except as provided in KRS 18A.111.