Field Services Supervisor

About the role

As the Field Services Supervisor in Southfield, MI, you'll be the vital link between our organization and our customers, ensuring top-tier customer service and representing GardaWorld as the industry's premier provider of contract security services. We're looking for someone who can build personal credibility with both internal and external clients through honesty, consistency, and dependability.

Responsibilities

• Supervise daily security services to ensure high standards
• Build and maintain strong relationships with clients and employees, acting as the main point of contact
• Meet regularly with clients to address issues, provide updates, and ensure satisfaction
• Participate in recruiting, training, and developing staff
• Visit and inspect supervisors and security officers to ensure compliance and proficiency
• Maintain thorough knowledge of post specifications, emergency procedures, and client policies
• Assist in developing staffing schedules, budgets, and payroll
• Ensure compliance with all regulations, contracts, and agreements
• Recommend improvements for efficiency and service quality
• Follow progressive discipline for corrective actions
• Perform other duties as assigned

Qualifications

• Authorized to work in the United States
• A high school diploma or equivalent
• A minimum of two (2) years of security supervisory experience
• A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards
• Availability for duties on an as-needed basis outside standard working hours
• Ability to work independently with minimal supervision

Skills & Competencies

• Threat assessment & risk management
• Incident response & emergency procedures
• Security technology proficiency (CCTV, access control, alarm systems)
• Problem Solving & Conflict Resolution
• Active listening & rapid responsiveness
• Knowledge of industry regulations, contracts, and policies
• Attention to detail & reporting accuracy
• Motivation & team engagement skills
• Continuous quality improvement mindset

Pay

$21.00/hour

Schedule

Flexible, primarily evenings, with ability to flex to different shifts as required by business needs. One day on weekends required.

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options