Field Services Supervisor

Summary

Responsible for providing or overseeing the analysis, administration and oversight of lab, services, field or testing policies, programs and practices; provides feedback and direction, and guidance to employees and management, using professional and technical knowledge of environmental, biological, chemical, and related areas.

Essential Functions

• Supervises staff including hiring, training, evaluating performance, providing compensation recommendations, and performance management.
• Oversees and supervises broad areas of the operations, such testing, scheduling, inventories, services, communication and general coordination of the lab, services, and field.
• Provides research, feedback and decisions to resolve management and employee questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required.
• Ensures the accuracy of tests and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies.
• Overseeing or reviewing, completing and processing broad degrees of tests, forms, documents, databases, and related materials and information.
• Provides analysis, interpretation and counsel to staff, management, and functional leaders regarding lab, services, field or testing policies, programs and practices; involves broad operations and leading implementation and change.
• Analyzes and reviews operations, results, feedback and related lab, services, field or testing information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management.
• Aids in developing or participating in department or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management.

Qualifications

• Education and Experience: Bachelor's degree in chemistry, biology, or a closely related field; AND five (5) years of lab, services, field or testing experience, including experience with complex programs or operations; OR an equivalent combination of education, training and experience.
• Two (2) years of team leadership is strongly preferred.

Required Knowledge

• Supervisory principles and practices.
• Very complex to specialized principles, practices and techniques in the lab, services, field or testing area.
• Broad understanding of the administration and oversight of lab, services, field or testing programs, policies and procedures.
• Very complex to specialized methods to resolve lab, services, field or testing problems, questions and concerns.
• Broad understanding of applicable lab, services, field or testing laws, codes and regulations.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.

Required Skills

• Supervising and evaluating employees and providing related recommendations.
• Training others in policies and procedures related to the work.
• Performing very complex to specialized professional-level lab, services, field or testing duties in a variety of assigned areas.
• Overseeing and administering broad and varied lab, services, field or testing functions.
• Serving as a team member and the development and management of projects.
• Operating in a both a team and individual contributor environment.
• Interpreting, applying and explaining applicable laws, codes and regulations.
• Preparing very complex to specialized functional reports, correspondence and other written materials.
• Using initiative and independent judgment within established department guidelines.
• Using tact, discretion and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Physical/Mental Requirements

• Mobility to work in a lab, services, field and office setting, use standard office and lab, services, field equipment and stamina to sit for extended periods of time.
• Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, pull or move objects.
• Vision to read printed materials and computer screens.
• Hearing and speech to communicate in person or over the telephone.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws.