Field Services Manager

About the Role

As a Field Services Manager at RK Industries, you'll lead HVAC service operations, support and develop field technicians, and ensure exceptional service delivery for a diverse customer base. You'll oversee day-to-day operations, drive safety, quality, and customer satisfaction, and play a critical role in the continued growth and success of the service division.

RK Industries is a second-generation, family-owned enterprise offering a diverse range of construction, manufacturing, advanced fabrication, and building services. Led by Rick and Jon Kinning, RK represents seven distinct lines of business that work together to provide seamless project collaboration, exclusive building methodologies, accredited safety standards, and professional execution.

Responsibilities

• Promote safe work practices as an RK Culture; ensure direct reports have all required safety training and personal protective equipment.
• Conduct regular safety talks, jobsite safety inspections, and toolbox training.
• Manage and supervise day-to-day operations for the assigned territory.
• Ensure the Field Services Department has the technical ability to support all sales efforts; take corrective action for any deficiencies.
• Collaborate and provide technical assistance to sales resources assigned to the territory.
• With the Divisional General Manager, review sales reports, pipeline, and opportunities with sales resources monthly.
• With each direct report, outline an individual, specific growth and training plan tailored for that employee's desire for advancement; review progress semi-annually.
• Conduct semi-annual performance reviews with each direct report.
• Develop and manage the annual budget for the assigned territory while assisting with strategic planning, vision, and business planning of the company.
• Work with the Accounting Manager on collections and negotiate credit when necessary to ensure customer expectations are met.
• Resolve customer issues in a timely, efficient, and cost-effective manner, projecting a professional and customer-friendly attitude.
• Each week: approve time for direct reports, finalize any open AWAs, review tech notes and NTRs from previous week.
• Review estimates for final pricing and approve by signature or email.
• Other duties as assigned.

Accountability

• Comply with all company policies and procedures.
• All employees are accountable for safety and health and are empowered to stop work if an unsafe condition is present.
• Employees should immediately notify their supervisor so that the hazard may be corrected.

Physical Requirements

• Work outside, inside, and in dusty, noisy, and hazardous areas.
• Work in high places, tight places, confined spaces, and/or other adverse locations.
• Climb, balance, squat, kneel, and crouch.
• Work in all types of weather.
• Must have working knowledge of all trade materials and tools.
• Ability to lift, move, and/or carry 50 lbs.
• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.
• Specific vision abilities include close vision requirements due to computer work.

Qualifications

• Bachelor's degree preferred with 10 years of experience in technical roles and fiscal responsibilities.
• 5 years of management experience is a plus.
• High-impact decision making.
• Responsible for a single department or functional area either as a manager or functional expert.
• Initiates and maintains relationships with key staff and other departments.
• Makes authoritative decisions and recommendations having important impact on activities of the company.
• Demonstrates a high degree of creativity, foresight, and mature judgment in anticipating and solving unprecedented complexities.
• Determines program objectives and requirements, organizing programs and projects and developing standards and guidelines for diverse activities.

Benefits

RK Industries offers competitive benefits to support your growth and well-being (Benefits & Rewards).

Why RK Industries

• Safety: Unmatched culture of safety is the foremost core value, guiding everything we do each day.
• Accreditations & Recognition: Highly recognized and accredited throughout the industry across Construction, Manufacturing, Fabrication, and Service.
• Philanthropy: Invests in the community by supporting local services for over a decade through the RK Foundation.
• Development: Through RK University, provides hands-on training and development opportunities that empower employees to advance their careers and grow within the company, including leadership and technical learning opportunities, as well as an accredited apprentice program.