Field Services Manager

Responsibilities

• Supervise and mentor field service technicians to maintain safety and performance
• Cook up technical and administrative field operations including installations and repairs
• Ensure accurate record-keeping for all field service activities
• Develop personnel schedules to address urgent service needs
• Facilitate communication with design management for technical problem resolution
• Evaluate and select team members to optimize efficiency
• Directly address and resolve complex customer issues for satisfaction
• Manage parts inventory to minimize equipment downtime

Qualifications

• 5-7 years of experience in a field service management role or relevant knowledge
• Proven leadership ability to coach and develop technical teams
• Strong accountability for achieving operational goals and standards
• Ability to thrive in high-pressure situations managing multiple priorities
• Exceptional verbal and written communication skills
• Excellent organizational skills with strong planning and time management
• High ethical standards and professionalism in all interactions

Benefits

• Comprehensive medical, dental, and vision insurance
• Education reimbursement and wellness programs
• 401(k) with company matching
• Generous paid time off policy including vacation and parental leave
• Eligibility for short-term and long-term incentive programs