Field Services Manager

The Role

The Field Services Manager is responsible for coordinating and scheduling new generator installs, decommissions and service calls of company-owned generators located at various job sites. This role ensures generators are delivered on time and all field work is being completed per design and is fit-for-purpose.

This role serves as a key liaison between Operations, Shop Managers, Field Technicians, and vendors to ensure work is completed without disrupting jobsite operations, and installations follow NEC and OSHA requirements.

Job Role and Duties

• Manage day-to-day scheduling of all Field Technicians
• Maintain an active schedule of service calls across multiple locations using available data from Salesforce
• Communicate with the Director of Operations, Shop Managers, or Field Generator Technicians to verify maintenance needs and troubleshoot scheduling or access issues
• Collaborate with operations to anticipate needs for new projects, redeployments, or high-demand scenarios
• Adjust schedules quickly in response to operational changes, breakdowns, or urgent field needs
• Support cross-training and backup coverage for Fuel Dispatch operations as needed

Requirements

• 3–5 years coordinating or scheduling field service work — dispatch, maintenance planning, or service coordination — in generators, heavy equipment, oil & gas, or industrial rental/service
• 1–2 years managing or supervising field technicians
• 2+ years working in a CRM/field service platform — Salesforce strongly preferred
• Working knowledge of NEC and OSHA requirements as they apply to temporary power installs
• High school diploma or GED required; technical certification or associate degree a plus
• Valid driver's license and acceptable MVR

Preferred / Bonus

• Direct experience with generator PM intervals and run-hour-based maintenance scheduling
• Familiarity with temporary power, climate control, or tower lighting fleets

Additional Requirements for Success

• Safety-first, risk-management mentality
• Positive, can-do attitude
• Proven work experience
• Ability to work under pressure and meet tight deadlines
• Organized, disciplined, and responsible
• Maintain the highest integrity and transparency at all times