Field Services Manager

General Responsibilities

• Supervise, train, and mentor a team of field service technicians, fostering high performance, adherence to safety protocols, and professional conduct.
• Cookordination and oversight of both technical and administrative support operations, including installations, repairs, preventive maintenance, and engineering upgrades at client sites.
• Ensure accurate maintenance of records and management systems related to field service activities.
• Select, develop, and evaluate staff to maximize team efficiency and effectiveness.
• Act as the primary escalation point for complex customer issues, ensuring prompt resolution and customer satisfaction.
• Oversee parts inventory and equipment management to reduce downtime and ensure technicians have the necessary resources for all assignments.

Experience / Qualifications

• Relevant work experience or knowledge of the role.
• Ability to lead, coach, and develop team members.
• Holds self and others accountable to achieving goals and standards.
• Ability to work in a fast-paced environment to handle multiple competing tasks and demands.
• Strong communication skills; oral, written and presentation.
• Strong organization, planning and time management skills to achieve results.
• Strong personal and professional ethical values and integrity.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.

Additional Qualifications

• Willingness to travel up to 25%.
• Thorough understanding of industry standards, policies, procedures, and best practices relevant to the field.
• Demonstrated experience recommending and implementing policies, practices, and procedures with significant organizational impact.
• Training & Experience with National Electrical Code (NFPA 70), Electrical Safety in the Workplace (NFPA 70E) and OSHA 10/30.
• Comprehensive knowledge of electrical systems up to 600 VAC and 2,000 VDC, including electro‑mechanical technology, control systems, and remote monitoring systems.

Pay

Base Salary Range: $107,040.00 - $147,180.00

Benefits

• Competitive medical, dental, vision, life and disability insurance plans.
• Education reimbursement.
• Wellness programs.
• A 401(k) retirement plan with Company matching.
• A variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave.
• Short-term incentive and long-term incentive programs.

About the Role

Leading our field operations team, ensuring top-notch customer support, efficient service operations, and seamless troubleshooting.