Field Services Manager

About the role

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Associa OnCall is hiring a Field Services Manager for its Chantilly office and to travel and support HOA, condominium, and townhome communities throughout the DMV area. The Field Services Manager position will work closely with the branch management and leadership teams to source vendors, assist in project scope and be the liaison between our homeowner association client (HOA) clients and vendors to make sure that each project is on schedule and following contract. This position will make an impact by leveraging and enhancing existing customer relationships as well as new relationships to successfully drive a variety of projects to a successful closure. In addition, the position will entail recruiting new vendors and contractors to join our affiliates program. Invoicing, and basic job accounting skills are preferred.

Responsibilities

• Manage a team of up to 10 Field Service Technicians and Schedulers
• Review and distribute workload
• Manage daily tasks of Maintenance Coordinators
• Respond to incoming calls, take a job and enter job in system, write proposals, invoice and bill job out
• Manage escalations and resolve discrepancies
• Meet with maintenance vendors and contractors, homeowners, and board members onsite at communities within the DMV area
• Negotiate pricing and provide estimates while maintaining a salesmanship focus
• Other duties as assigned

Requirements

• High school diploma or GED equivalent is required
• 1+ year leading a team of up to 10 staff members
• 3+ years of sales and production experience in the association, construction, estimating, bidding, contracting, project management industry
• Customer service driven, team oriented
• Excellent communication skills (written and spoken)
• Strong project management skills with the ability to meet time sensitive deadlines and prioritize tasks
• Ability to swivel and communicate with decision makers and handymen in the field
• Knowledge of safety and security procedure and conflict resolution techniques
• Ability to adapt to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
• Valid driver's license and reliable transportation is required

Pay

Annual salary: $70K-$75K. This role is not commission eligible.