Field Services Manager - Animal Shelter

About Us

The Seattle Animal Shelter (SAS) is a nationally recognized animal welfare organization that promotes public safety and animal welfare and protects animals from cruelty and neglect in the City of Seattle. SAS runs animal sheltering and adoption programs to reunite lost animals with their owners and places animals in forever homes. SAS hosts a spay and neuter clinic providing low-cost services and manages pet licensing for City residents. And SAS' animal control field services staff enforce Seattle's laws regarding animals, helping keep animals and people safe.

Job Responsibilities

• Oversee the field services unit; providing leadership and technical expertise
• Ensure effective coverage and response to community calls and concerns, compliance with relevant laws and effective coordination with both internal and external partners
• Ensure unit staff receive appropriate training and certifications as needed
• Ensure unit staff are transporting and handling animals in a humane and safe manner
• Responsible for overall enforcement of animal control laws and ordinances, including investigations, issuing citations, documenting evidence and working with prosecution attorneys
• Coordinate with local law enforcement, regulatory boards, and other external partners to ensure effective and appropriate enforcement of animal related laws
• Coordinate with veterinary, animal care and other internal units as needed to ensure effective and efficient coordination and collaboration of duties
• Ensure unit related equipment including vehicles meet safety, legal and other established standards
• Maintain accurate records of intakes, case management, and other unit relevant information
• Maintain budgets, supplies, and inventory for unit operations
• Lead community outreach and education programs related to unit operations
• Respond to public inquiries, complaints and other requests for information
• Maintain unit statistics and prepare analysis, reports and updates as scheduled and/or requested
• Promote a caring attitude toward all animals and treat animals humanely and with compassion at all times, regardless of circumstances, including those that are sick, injured, feral, or aggressive
• Promote compassionate, fair, and non-judgmental enforcement and investigation practices, ensuring all individuals are treated with dignity and respect throughout the process
• Support and participate in departmental response to disaster and emergency events

Qualifications

Minimum Qualifications:

• Bachelor's degree in animal science, animal behavior, or related field (or equivalent experience, 2 years' experience is equivalent to bachelor's degree), AND
• Five (5) years' experience in animal control, AND
• Two (2) years' experience in a supervisory or lead role, preferably in animal control
• (Or a combination of education and/or training and/or experience which provides an equivalent background required to perform the work of the class.)

License, Certification And Other Requirements:

• Valid Washington State driver's license and ability to operate shelter vehicles

The Most Successful Candidates Will Possess The Following:

• Previous experience managing a field services team
• Experience using PetPoint and proficiency with MS 360 programs
• Experience working at a municipal shelter
• Experience managing represented staff
• Strong leadership, communication, and problem-solving skills
• Extensive knowledge of state and local animal control laws and regulations
• Bilingual abilities to help support a diverse, multi-lingual customer base

Work Environment

This position works five days per week, Monday through Friday, and is onsite at the Seattle Animal Shelter. The office space is shared with the Field Services Supervisor. Evening, weekend and holiday work may be required depending on business needs.

Pay

This position is classified as a Manager 1, General Government. The full salary range for this job classification is $51.88 - $77.82 per hour. This position is FLSA exempt (not eligible for overtime) and is Civil Service represented.