Field Services Manager

Essential Functions And Major Responsibilities

• Serve as the primary on-site technical and operational lead supporting vessel testing, operational trials, deployment support, and post-delivery sustainment activities.
• Proficiently operate the vessel and its systems, including functioning as Coxswain/Boat Captain, while ensuring compliance with operational, safety, and mission requirements.
• Lead cross-functional coordination between Company personnel, OEMs, Government representatives, subcontractors, and vessel crews to resolve operational and technical deficiencies.
• Diagnose, troubleshoot, document, and coordinate resolution of complex mechanical, electrical, electronic, hydraulic, pneumatic, propulsion, and integrated vessel system failures.
• Lead failure analysis and root cause investigations involving mechanical, electrical, hydraulic, pneumatic, propulsion, navigation, communication, and integrated vessel systems.
• Analyze system failures, operational trends, maintenance data, and test results to identify recurring deficiencies and recommend corrective actions and reliability improvements.
• Cover failure analysis and coordinate corrective actions to restore operational capability and minimize mission downtime.
• Collaborate with Engineering, OEMs, Program Management, and Government stakeholders to develop and implement corrective action plans for identified system failures.
• Support reliability growth initiatives through technical analysis, trend monitoring, and recommendations for system improvements, maintenance procedure updates, and engineering changes.
• Prepare detailed technical reports documenting failure analysis findings, corrective actions, operational impacts, and recommended preventative measures.
• Prepare and manage Failure Analysis and Corrective Action Reports (FACARs), collaborating with Engineering, OEMs, Program Management, and customer representatives.
• Conduct operator, maintainer, and familiarization training for military, civilian, and contractor personnel to ensure safe and effective vessel operation and maintenance.
• Advise Government customers and Program Management on operational readiness, sustainment planning, maintenance strategies, and lifecycle support considerations.
• Support sea trials, certifications, operational testing, system validations, and mission readiness evaluations.
• Provide technical recommendations supporting Equipment Improvement Recommendations (EIRs), engineering changes, technical publications, maintenance procedures, and configuration management efforts.
• Support installation, integration, testing, and validation of system upgrades, modifications, and mission equipment.
• Identify operational risks, technical deficiencies, and process improvement opportunities impacting vessel readiness, delivery schedules, reliability, and customer satisfaction.
• Support warranty investigations, technical evaluations, and follow-on support initiatives associated with Government contracts and fleet sustainment activities.
• Assist Program Management with schedule execution, milestone tracking, customer coordination, technical reporting, and operational planning activities.
• Prepare and deliver recurring operational readiness, testing, maintenance, and technical status reports to Company leadership and Government stakeholders.
• Cookordination and oversee assigned FSR personnel supporting testing, trials, and deployment operations during the period of performance.

Job Scope

The FSR Manager acts as the senior field authority supporting operational readiness, lifecycle sustainment, technical integration, mission execution, and failure analysis for deployed maritime systems and medium-sized vessels (50–150 feet) supporting Department of Defense customers. This role functions as both a technical expert and operational leader ("player-coach"), responsible for coordinating field service operations, customer support activities, technical troubleshooting, root cause investigations, and cross-functional program execution efforts associated with testing, deployment, sustainment, and post-delivery vessel operations. The FSR Manager serves as the lead field-level technical authority for failure analysis, troubleshooting, and corrective action development associated with complex vessel systems and mission equipment.

Responsibilities include conducting root cause investigations, evaluating system reliability trends, coordinating engineering support efforts, and developing recommendations to improve operational availability, maintainability, and lifecycle performance. The FSR Manager must possess advanced knowledge of all aspects of maritime vessel operations and maintenance, including: Navigation and communications systems Main propulsion and auxiliary machinery Power generation and electrical distribution Fuel, lubrication, cooling, intake, and exhaust systems HVAC and refrigeration systems Hydraulic and pneumatic systems Steering and vessel control systems Hull systems and structural repair Integrated electronic and mission systems

Additional Responsibilities

• Supporting operational planning and mission configuration activities
• Assisting with testing, certifications, and deployment readiness evaluations
• Supporting configuration management and technical baseline control
• Providing operational risk assessments and technical recommendations
• Supporting future contract opportunities through technical expertise and customer engagement

Supervisory Responsibility

The position may have up to four (4) direct reports, to include individual providing FSR-related services OCONUS

Interpersonal Contacts

FSRs coordinates his/her efforts with managers and supervisors at all levels in the business unit and the customer organization, including other Leads. Each FSR must be effective at influencing and collaborating with other managers and peers not in the direct line of authority in order to perform successfully. The position represents the Company through formal and informal interactions with the customer. Additionally, the individual interacts with industry peers on a less frequent basis.

Physical Demands / Work Location

Work is conducted onboard a dynamic, fast-paced maritime craft near shore with moderate to loud noise levels from craft operation. The individual will be required to transit within the confined passageways of the craft and to perform work various field sites year-round in all weather conditions. He/she must be able to walk on the vessel and navigate interior.