Field Services Engineer - Irving TX

About the role

Cognizant is seeking a Field Service Engineer for a full-time, onsite opportunity in Irving, TX. Qualified candidates must have valid US work authorization; Cognizant will not sponsor visas now or in the future.

Responsibilities

• Participate in troubleshooting for both hardware and software issues.
• Perform general onsite, hands-on support for technology, equipment, and/or devices, including troubleshooting and resolution of technical issues and execution of service requests at customer locations.
• MACDs: hardware changes (e.g., hardware installation and testing upon configuration), server/storage reboots, power cycles, and post-deployment validation of service functionality.
• Provide onsite escorts for third parties and customer location survey updates (rack elevations, current equipment, etc.).
• Video room support including endpoints and meeting room panels; assist with live events as requested by the customer.
• Activities requiring onsite support (e.g., helping to resolve network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
• Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., user devices, user software).
• Onsite troubleshooting of user devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues).
• Onsite troubleshooting of software issues for software included in the user device configurations (e.g., Microsoft Office, Adobe Creative Cloud).
• Validate that conferencing systems, telepresence systems, and video conferencing suites are operational.
• Check networked printers and MFDs for error messages.
• Address appointments scheduled requiring onsite support (e.g., new employee onboarding).

Qualifications

• 5 to 8 years of experience with Windows 10/11 laptop/desktop/Mac OS/mobile device support.
• 5+ years of experience with Microsoft 365, Active Directory, printer, and MFD support.