Field Services Engineer III - Nevada (Las Vegas / Henderson / Reno)

About the role

We anticipate the application window for this opening will close on 22 Jul 2026. At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Responsibilities

• Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
• Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
• Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
• Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
• Provide testing and validation support to the manufacturer’s organization, as applicable.
• Keep accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Requirements

• Minimum Requirements: High School Diploma or equivalent required. 4 years technician, clinical field service or clinical customer support experience.
• Nice to Have: Bachelor’s degree in Bioengineering, engineering or technology field. Previous experience as Technician/Field Services within medical device industry. Experience with orthopedic anatomy, surgical protocol and medical terminology. Ability to troubleshoot with technical skills, creativity and high discipline. Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.). Ability to read and understand schematics and engineering drawings. Familiar with the FDA 21 CFR, CGMP for Medical devices. Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner. Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.

Qualifications

Must Have:

• High School Diploma or equivalent required.
• 4 years technician, clinical field service or clinical customer support experience.
• Previous experience as Technician/Field Services within medical device industry.
• Experience with orthopedic anatomy, surgical protocol and medical terminology.
• Ability to troubleshoot with technical skills, creativity and high discipline.
• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.).
• Ability to read and understand schematics and engineering drawings.
• Familiar with the FDA 21 CFR, CGMP for Medical devices.
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.

Skills

• Strong mechanical and electrical troubleshooting skills.
• Knowledge of orthopedic anatomy, surgical protocol, and medical terminology.
• Ability to troubleshoot with technical skills, creativity, and high discipline.
• Familiarity with most commonly used test equipment.
• Ability to read and understand schematics and engineering drawings.
• Familiar with the FDA 21 CFR, CGMP for Medical devices.
• Excellent analytical and communication skills.

Benefits

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.

Schedule

This position covers the Las Vegas / Henderson / Reno areas. You'll manage your own schedule and prioritize service calls across your territory.