Field Service Training Specialist

About the role

Works with the Field Service Training Managers (FSTMs) in all aspects of the technical training delivery effort. Cultivates the growth of apprentice technicians through facilitation, coaching, and feedback. This has a direct impact on maximizing retailer technical knowledge, increasing profits, minimizing Subaru of America (SOA) warranty costs, reducing buybacks, and ensuring customer satisfaction (fixed right the first time) resulting in improved loyalty and retention. Maintains communication with internal and external contacts to support retailer technician education, fosters strengthened Subaru-U engagement locally, field quality assurance, facility management and inventory, and asset management.

Responsibilities

• Facilitates select instructor-led courses at area training centers (ATCs) and oversight of Skills Assessments.
• Prepares vehicles, classroom, and lab areas for Technical Training classes.
• Visits retailers, service managers, and Subaru-U schools in coordination with the Field Service Training Manager(s) (FSTM[s]).
• Prepares for and hosts Training Planning meetings.
• Answers questions related to class scheduling and other technical training topics (metrics, training paths, goal setting, etc.) as required.
• Provides feedback on course quality, retailer engagement, and perceived retailer value to upper-level management.
• Builds connections between internal (Subaru of America [SOA], vendor/supplier) and external (other brands, aftermarket, schools, associations, and boards) groups to stay current on the latest industry trends, vehicle conditions, repair methods, and diagnostic information.
• Maintains operational condition of the Area Training Center including resources, vehicles, tools, and equipment as required (cleaning, inventory, repairs, etc.) at the direction of the FSTM(s).
• Performs all the above duties unsupervised.
• Engages in professional relationships between SOA Headquarters and Field Operations, Subaru retailers, and Subaru-U schools.
• Develops professional relationships among industry and community professionals and organizations to enhance Subaru's presence in the community.
• Introduces the Subaru brand, product, operation, and technology to automotive schools via targeted training of vocational instructors annually through national vocational and Automotive Service Excellence (ASE) Educational Foundation seminars.
• Engages in professional relationships with vendors, landlords, and entities critical to the operation of an ATC.

Qualifications

• Instructional and course evaluation skills.
• Ability to prioritize multiple projects.
• Strong conflict resolution and creative thinking skills.