Field Service Specialist
About the role
The Field Service Technician assists distributors and customers in rigging, troubleshooting, and repairing Manitowoc Crane Group products. They also assist Product Service Managers and Distributors with the setup and maintenance of new model products, focusing on continued technical training.
Responsibilities
- Interact with MCG personnel on matters related to service materials, product requirements, availability, and code compliance
- Safely support crane assembly on customer jobsites
- Plan and coordinate activities concerning investigation and resolution of customer reports of technical problems
- Analyze and troubleshoot problems when beyond the capabilities of local distributors or customers
- Continue education through technical training schools and hands-on troubleshooting under instruction of senior Product Service Managers
- Analyze reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommend modifications to eliminate future problems
- Submit written detailed service reports, timecards, and expense reports
- Represent the company with integrity and a professional image
Requirements/Working Conditions
- High school education with at least 2 years of general mechanical or electrical experience, or a Technical Degree with at least 1 year of same experience
- Technical service background, computer literate, able to read and interpret technical drawings, good communication skills (written and oral)
- Able to work with 480v of electricity, previous crane experience a strong plus but not required, hydraulic experience a strong plus
- Able to travel locally and overseas frequently up to 75% of time, able to climb ladders, able to work in all types of weather
Health and Safety Requirements
- Maintain housekeeping and 5S standards
- Perform job functions in a safe manner
- Wear all Personal Protective Equipment (PPE) required by Company Policy for the job being performed
- Know and follow established job-specific and facility-wide safety and health procedures and rules
- Participate in safety and health training and demonstrate competency based on training received
- Bring safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can
About Us
The Manitowoc Company, founded in 1902, is one of the world's leading providers of engineered lifting solutions. Based in Milwaukee, Wisconsin, United States, Manitowoc designs, manufactures, markets, distributes, and supports comprehensive product lines of mobile hydraulic cranes, lattice-boom crawler cranes, boom trucks, and tower cranes under various brand names including Aspen Equipment, Grove, Manitowoc, MGX Equipment Services, National Crane, Potain, Shuttlelift, and Upfits by Aspen Equipment. EOE / DISABLED / VETERAN