Field Service Training Manager (Ontario, CA)

About the role

Manages the localized technical training program and its corresponding Area Training Center (ATC) to strengthen retailer technician capability, improve warranty efficiency, and drive customer loyalty. Develops technicians at all tenure, experience, and skill levels through structured training delivery, skill validation, and ongoing development aligned to Subaru and industry standards. Partners with internal and external stakeholders to support retailer technician education; increase Subaru-University (Subaru-U) engagement; strengthen field quality assurance efforts; and oversee facility, inventory, and asset management.

Responsibilities

• Delivers high-quality technical training facilitation for retailer technicians, internal field staff, and other relevant technical roles utilizing a broad curriculum portfolio while adapting to a wide range of tenure, experience, and skill levels.
• Provides comprehensive assessment of students throughout course delivery and completes corresponding evaluations of those students.
• Educates and promotes Subaru Technical Training programs and initiatives such as STATURE, Pinnacle, and enriching education opportunities, such as web-based engagements and online-resources, to local retailers, Subaru field, and others in the community.
• Plans and manages Area Training Center (ATC) operational and administrative needs to enable retailer success in metrics such as calendars, Subaru Technical Training Requirements (STTR), and Dispatch scores.
• Implements and enforces ATC policies and practices to ensure consistent retailer experience and SOA compliance.
• Identifies, prioritizes, collaborates, and resolves ATC opportunities, issues, and feedback related to technical training development and delivery, Subaru-University (Subaru-U), and field and retailer needs.
• Maintains expert-level technical knowledge and skills while staying current on trends, vehicle technologies, repair methods, and diagnostic practices.
• Maintains ATC facilities and capital assets (such as vehicles, tools, equipment, supplies, etc.) to meet Subaru of America (SOA) facility standards, safety/security protocols, and budget controls