Field Service Training Manager (Ontario, CA)

About the role

Manages the localized technical training program and its corresponding Area Training Center (ATC) to strengthen retailer technician capability, improve warranty efficiency, and drive customer loyalty. Develops technicians at all tenure, experience, and skill levels through structured training delivery, skill validation, and ongoing development aligned to Subaru and industry standards. Partners with internal and external stakeholders to support retailer technician education; increase Subaru-University (Subaru-U) engagement; strengthen field quality assurance efforts; and oversee facility, inventory, and asset management.

Responsibilities

• Delivers high-quality technical training facilitation for retailer technicians, internal field staff, and other relevant technical roles utilizing a broad curriculum portfolio while adapting to a wide range of tenure, experience, and skill levels.
• Provides comprehensive assessment of students throughout course delivery and completes corresponding evaluations of those students.
• Educates and promotes Subaru Technical Training programs and initiatives such as STATURE, Pinnacle, and enriching education opportunities, such as web-based engagements and online resources, to local retailers, Subaru field, and others in the community.
• Plans and manages Area Training Center (ATC) operational and administrative needs to enable retailer success in metrics such as calendars, Subaru Technical Training Requirements (STTR), and Dispatch scores.
• Implements and enforces ATC policies and practices to ensure consistent retailer experience and SOA compliance.
• Identifies, prioritizes, collaborates, and resolves ATC opportunities, issues, and feedback related to technical training development and delivery, Subaru-University (Subaru-U), and field and retailer needs.
• Maintains expert-level technical knowledge and skills while staying current on trends, vehicle technologies, repair methods, and diagnostic practices.
• Maintains ATC facilities and capital assets (such as vehicles, tools, equipment, supplies, etc.) to meet Subaru of America (SOA) facility standards, safety/security protocols, and budget controls.
• Leads ATC/Zone special projects from scope through completion to support unique field and retailer needs such as Service Manager Meetings, Fast-Track programs, and Automotive Service Excellence (ASE) testing.
• Builds and promotes relationships with industry and community organizations to strengthen Subaru presence and awareness.
• Represents SOA in the automotive community through active participation on school advisory boards, trade groups, and relevant associations.
• Champions Subaru brand, product, operation, and technology to automotive schools by training vocational instructors annually through local/regional/national vocational seminars.
• Attends and supports national technical training initiatives and conferences such as Train-the-Trainer (T3) events, National Training Conference (NTC), and Aftersales Business Conference (ABC).

Requirements

• Bachelor's Degree required, or H.S. Diploma and equivalent automotive-related work experience in lieu of degree.
• At least 6-8 years of relevant experience.
• Collaborative, team-oriented work style.
• Strong verbal and written communication skills with internal and external stakeholders.
• Skilled in providing constructive feedback and clear direction.
• Ability to perform vehicle repairs in a shop environment while following established Subaru of America (SOA) and industry standard safety guidelines.
• Strong background in hands-on automotive repair and diagnosis.
• Strong conflict resolution and creative thinking skills.
• Strong organization, planning, and time management skills.
• Ability to multi-task effectively across physical and digital work.

Qualifications

• ASE Automobile & Light Truck Certifications (A1 - A8) - Master Automobile Technician.
• ASE Advanced Engine Performance Specialist Certification (L1), required.
• ASE Light Duty Hybrid/Electric Vehicle Specialist Certification (L3).
• ASE Advanced Driver Assistance Systems (ADAS) Specialist Certification (L4).

Work Environment

Physical Demands: Lifting up to 75 lbs. Must be able to move equipment and training aides weighing up to 400 pounds complying with appropriate OSHA lifting standards/equipment. Must maintain facilities to comply with high standards of applicable Subaru, ISO, and EPA recycling standards or laws. Must be able to drive a manual transmission equipped vehicle.

Travel Required: 20-30% to support other Area Training Center demand, various organizational meetings, locally to retailers, board, association, school meetings, regional and national training events.

Pay

The recruiting base salary range for this full-time position is $94,800 - $107,000 per year. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, providing an opportunity to earn even more based on performance.

Benefits

• Medical, Dental, Vision Plans.
• Pension, Profit Sharing, and 401K Match Offerings.
• 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays.
• Tuition Reimbursement Program: $15,000 yearly benefit.
• Vehicle Discount Programs.
• Professional growth and development opportunities.
• Direct partnership with senior leadership.
• Formal Mentorship Program.
• LinkedIn Learning License.