Field Service Technician - WY

Founded in Australia in 1917, Sims Limited (Sims) is a global leader in metal recycling and circular solutions for technology. We play a critical role in advancing circularity and decarbonisation by supplying recycled materials and re-purposed products that help preserve our planet. At Sims, we believe in developing our people. With a strong promote-from-within philosophy and a range of programmes that support continuous learning, we offer opportunities for meaningful, long-term careers. Employing more than 4,100 people worldwide, we operate over 155 facilities across 13 countries.

About the role

Sims Lifecycle Services (SLS) is seeking a Field Service Technician for the Cheyenne, WY area. Reporting to the Field Service Supervisor, the Field Service Technician is responsible for performing all service activities conducted at the SLS client location. The incumbent must balance technical responsibilities with rigorous physical requirements and accuracy in all documentation tasks. The incumbent works in cooperation with and under the supervision of the SLS Field Services Supervisor or Lead Technician.

Responsibilities

• Work with the Client's team of technicians and strictly adhere to all on-site and SLS service SOPs.
• De-install serialized equipment from racks, cabinets, etc., at Client data centers while ensuring no damage or disruption to other live equipment running at the site.
• Perform data eradication of data storage media using one or more of the following methods: degaussing, crushing, punching, drilling, and/or boring.
• Capture key data/information for each of the units and components de-installed onsite.
• Generate required documentation (e.g., Certificates of Data Destruction, Bills of Lading, etc.) related to the on-site service and provide a copy to data center personnel.
• Palletize and prepare all equipment and components for transfer from the client location to an SLS or subcontractor site.
• Record all onsite information needed by SLS to validate services performed onsite and time spent onsite.
• The Field Service Technician must be available to travel to work on different projects at different client locations or report to work at the nearest SLS Location.
• Other duties as assigned.

Key Relationships

• Internal – Site and/or Department Manager, SLS personnel working client location.
• External – Client’s Group Services Department, Client’s Technical Support Team.

Requirements

• Minimum of 2 years of experience in one or more of the following areas: Server de-installations, Server management, IT equipment de-installations, or IT hardware management.

Skills

• Proficiency with MS Office Suite
• Excellent documentation skills
• Excellent attention to detail
• Consistently presents himself/herself in a professional manner

Working Conditions / Physical Demands

• Work is sometimes performed in a typical office work environment.
• Work is sometimes performed in a non-climate-controlled warehouse environment, where workers may be exposed to dust, extreme temperatures, humidity, and high noise levels.
• Use of computer equipment, including various server/desktop/laptop workstations, makes and models of printers/faxes/scanners, network devices, and mobile devices.
• Long periods of sitting, standing, walking, and telephone speaking and listening.
• Must have reliable transportation and be able to travel to other SLS and client sites.
• Must be able to take on new assignments as needed regardless of existing workload.
• Must be able to work under deadlines and related stresses in a timely manner.

Pay

Hourly Pay Range $22.00 to $24.00 per hour, depending on experience.