Field Service Technician - Travel Role

Location: Nationwide (must live near an airport)

About the role

Our Field Service team plays a critical role in keeping customer equipment performing at its best. We succeed in fast-paced environments by staying calm under pressure, acting quickly, and consistently exceeding customer expectations. We are seeking a self-starting, ambitious Field Service Technician to deliver high-quality technical service and support to customers nationwide. In this role, you will work within a Technical Service organization, managing multiple customers and projects while supporting OEM equipment at customer production facilities.

Responsibilities

• Support OEM equipment and systems at customer production facilities
• Diagnose and troubleshoot mechanical, electrical, and controls issues and execute effective solutions
• Remotely monitor equipment performance using remote access tools and direct customer communication
• Conduct testing and commissioning of control systems to ensure functionality, reliability, and safety
• Perform modifications, upgrades, and routine maintenance to meet customer requirements
• Deliver best-in-class customer service while collaborating with technical service and engineering teams
• Train customers on equipment operation and maintenance procedures
• Produce timely, accurate, and detailed service reports
• Interpret customer needs and recommend appropriate improvements or modifications
• Manage field service appointments and troubleshooting requests through a field service management system
• Manage travel and expenses in accordance with company policies

Requirements

• Strong troubleshooting skills across mechanical, electrical, and controls systems
• Customer-focused mindset with strong communication skills
• Ability to work independently while managing multiple service engagements
• Comfort with frequent travel and on-site customer support
• Desire to continually build advanced technical skills
• Currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa

Benefits

• Challenging, hands-on technical work with real customer impact
• Exposure to diverse manufacturing and packaging environments
• Open and collaborative culture that values initiative and innovation
• Growth opportunities with no artificial limits on advancement
• Workplace where people are supported and choose to build long-term careers

Pay

Hourly pay: $32 to $38 per hour based on experience. Overtime paid beyond standard hours. Daily per diem: $75 per day while traveling.

Schedule

Frequent travel (90%) with company-supported expense management.