Field Service Technician - Travel

Duties/Responsibilities

• Travel to client locations to support system configuration, testing and system integration documentation.
• Ensure vehicle functionality and hardware installations are correct.
• Complete inspections, adjustments, and repairs of installed hardware to meet design specifications and industry standards.
• Perform operational testing and documentation/data capture to optimize hardware and system for service use.
• Contact internal and external customers via phone, email, and/or on-site visits.
• Provide support for internal documentation, testing, production, and development efforts.
• Troubleshoot and resolve software, hardware, and configuration issues with 1st and 2nd level support engineers.
• Perform operational maintenance, system and technical product troubleshooting, repairs, and system testing.
• Provide systems training and guidance to internal and external customers.
• Complete required documentation and report on system status through daily/weekly activity logs and reports.
• Routinely inform internal teams, project management and client representatives on project progress, next steps and changes.
• Other duties as assigned.

Requirements

• Willingness and ability to travel frequently and adjust to varying project assignments and schedules (including non-scheduled emergency calls outside of assigned working hours).
• Expertise in configuring and integrating systems.
• Strong interpersonal skills for interacting with internal and external customers.
• Ability to work collaboratively with internal teams, project managers, and external stakeholders to achieve project goals.
• Ability to analyze and understand mechanical drawings and perform measurements/calculations.
• Ability to adjust to evolving project requirements, new technologies and changing environments.
• Proficient in Microsoft Office Suite and related software(s).

Skills

• Willingness and ability to travel frequently and adjust to varying project assignments and schedules (including non-scheduled emergency calls outside of assigned working hours).
• Expertise in configuring and integrating systems.
• Strong interpersonal skills for interacting with internal and external customers.
• Ability to work collaboratively with internal teams, project managers, and external stakeholders to achieve project goals.
• Ability to analyze and understand mechanical drawings and perform measurements/calculations.
• Ability to adjust to evolving project requirements, new technologies and changing environments.
• Proficient in Microsoft Office Suite and related software(s).

Qualifications

• Minimum of 1 years of demonstrated experience in installation, maintenance, diagnosis, and repair of automotive in vehicle electronics, mobile camera, or commercial mobile radio installations.
• 1-2 years experience in the following areas: Testing, analysis and troubleshooting of complex electronic systems and ability to use analyzers, meters, other test equipment.
• Experience following system configuration and system integration documentation.
• Experience with customer facing consultation and communications.
• Experience resolving software, hardware, and configuration issues.
• Post-secondary education in the areas of Business Administration, Vehicle Repair, Electrical Systems, Computer Science, Engineering, or related field preferred.
• Understanding of the North American Transit Industry and Agencies is preferred.

Physical Requirements

• Ability to travel up to 100% of the time (including domestic and international), sometimes for extended periods, which may involve sitting during transit and walking at various locations.
• Must be able to lift up to 50 pounds at a time.
• Must be able to handle high utilization of hand and wrist dexterity.