Field Service Technician - Summerlin, Las Vegas, Henderson, Nevada area
About the role
The Field Service Technician provides technical support to the organization's internal users of computer applications and hardware, typically located within a call center. They collaborate with network services, software systems engineering, and application development to restore service and identify problems.
Responsibilities
- Delivers technical support to field employees, assisting with resolving issues related to point-of-sale (POS) systems, pharmacy systems, photo kiosks, and inventory management systems.
- Performs regular maintenance tasks, such as software updates, hardware upgrades, and equipment replacements, to ensure the smooth functioning of various systems within the store, under minimal supervision.
- Integrates new technology equipment into stores, including setting up new POS terminals, configuring software, and ensuring proper connectivity.
- Conducts most complex troubleshooting when technical issues arise, including diagnosing the problems and implementing appropriate solutions.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems.
- Collaborates with other members of the technology team, including help desk personnel, network engineers, and software developers.
- Provides exceptional customer service while installing, diagnosing, and solving retail equipment failures.
- Ensures IT parts, supplies, and equipment are ready by inventorying stock and placing orders.
Requirements
- 1 + years of hands-on experience with troubleshooting hardware, maintenance and repairs.
- Valid Driver’s License with no major violations.
- Willingness to drive between CVS locations within Summerlin, Las Vegas, Henderson, Nevada area (Reside in the territory supported).
- Available to work days, nights, weekends, holidays.
- Ability to lift 75lbs + and occasionally work on a ladder.
Qualifications
- High School diploma or GED is required.
Skills
Not specified.
Benefits
Not specified.
Pay
The Typical Pay Range For This Role Is $0.00 - $0.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Schedule
This position provides you with a company car and company phone. Field Service Technician must be available On-Call 24 hours. Seeking someone interested in working a minimum of 40 hours a week.