Field Service Technician - St. Louis

About the role

The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.

Responsibilities

• Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
• Provides demand service for customers; determines and executes a support plan.
• Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment.
• Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing.
• Resolves firmware and software issues.
• Records, analyzes, and informs appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting.
• Installs electronic or digital equipment and tests.
• Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel.
• Willing to take ownership and take on other duties as assigned.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience.
• Experience with electronics related to the Pro-Av market.
• Familiarity with computer and networking concepts and architecture.
• Experience with digital cinema equipment is preferred.
• Strong attention to detail.
• Proficient with MS Office.
• Exceptional customer service skills required.

Skills

• This position requires the ability to stand, sit, squat and bend for a period of time.
• Excellent communication skills, both verbal and written.
• Comfortable working in a high-stress, face-paced environment with shifting priorities.
• Excellent time management, organizational, and analytical skills.
• Self-starter who can find and resolve issues as they are identified.
• Ability to successfully interface with a wide range of personnel within the organization.

Benefits

• 401(k) plan with Employer-Match.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Company-Paid Disability Insurance.
• Flexible Spending Account.
• Health Savings Account - Up to $1,250/yr Employer Contribution.
• Accident Plan.
• Hospital Indemnity Plan.
• Critical Illness Plan.
• Company-paid and Voluntary Life Insurance.

Pay

The Pay Range For This Role Is 24 - 32 USD per hour (Remote (St. Louis, MO, US)).