Field Service Technician

Job Summary

Provide field-based installation, training, demonstrations, and technical support for Ultimate Linings customers. Ensure proper equipment setup, application execution, and long-term customer success through hands-on support, troubleshooting, and education.

Key Responsibilities

• Lead installation of plural component spray equipment

• Prepare customers for installation (booth, power, air, materials)

• Train customers on:

  • Equipment operation and maintenance
  • Proper coating application per TDS and specifications
  • Surface preparation requirements

• Provide all required technical documentation

• Conduct product demonstrations and field trials

• Partner with Sales to ensure successful evaluations

• Communicate product performance, chemistry, and advantages

• Perform root cause analysis of coating failures

• Identify issues related to:

  • Application technique
  • Equipment setup
  • Surface preparation

• Provide corrective actions and best practice recommendations

• Provide ongoing technical support:

  • On-site service and repairs
  • Phone support through UL technical call center
  • Conduct periodic customer visits
  • Deliver ongoing training on application and equipment

• Cross-functional support as needed:

  • Sales
  • Product Development
  • GFX Lab
  • Line-X Qualifications

Qualifications

• Education

  • Minimum Required: High school diploma or equivalent
  • Relevant field experience

• Experience

  • Minimum Required: 4+ years in protective coatings, polyurea/polyurethane, or related field
  • Hands-on experience with plural component spray equipment (Graco preferred)

• Job-Specific Skills

  • Strong Working Knowledge Of Polyurea and polyurethane coating systems
  • Surface preparation standards and impact on coating performance
  • Hands-on Experience With Plural component spray equipment (Graco XP, Reactor, etc.)
  • Spray gun operation, rebuild, and troubleshooting
  • Ability To Diagnose and resolve field issues related to:
  • Equipment function
  • Material processing
  • Application technique

  • Technical Understanding

    • Basic hydraulics and pressure systems
    • Electrical components and controls in spray equipment

  • Communication Skills

    • Strong communication skills
    • Able to explain complex technical topics to customers
    • Provide clear, actionable guidance in high-pressure situations

  • Organizational And Work Style

    • Highly detail-oriented
    • Able to manage multiple projects and travel schedules
    • Works effectively independently and within a team

  • Certifications

    • Preferred: AMPP (SSPC/NACE), PDA, or AAMP
    • Experience With High-pressure coating application in industrial environments
    • Failure analysis reporting and documentation
    • Familiarity With Industry standards (ASTM, AMPP, SSPC)
    • Coating specifications and inspection methods

  Working Conditions

  • Frequent travel (estimated 50–75%)
  • Combination of field and office environments
  • Exposure to: Industrial coatings (polyurea, primers, solvents)
  • Equipment operation environments
  • Physical requirements: Standing, lifting, and working in shop/field conditions