Field Service Technician - San Luis Obispo

📍 San Luis Obispo, CA (Serving Santa Maria to Paso Robles Region)

About the role

Milgard Windows and Doors, part of the MITER Brands family, is seeking a skilled and customer-focused Field Service Technician to diagnose, troubleshoot, and repair window and door products while delivering a high-quality service experience across the Central Coast.

Responsibilities

• Diagnose and repair window and door product issues in the field
• Troubleshoot service concerns and determine root causes (installation, product, or performance-related)
• Perform repairs, adjustments, and part replacements
• Serve as the primary technician on service calls, ensuring timely and professional resolution
• Communicate clearly with customers to explain issues, solutions, and product care
• Accurately document service visits using company systems and mobile tools
• Follow work orders, schedules, safety protocols, and company standards
• Maintain clean and organized service vehicles, tools, and work areas
• Ensure customer homes and job sites are left clean and restored
• Manage and track parts inventory as needed
• Develop knowledge of MITER Brands product lines, installation methods, and warranty standards

Requirements

• High school diploma or GED required
• Experience in window/door service, installation, carpentry, glazing, construction, or related field (level will be determined based on experience)
• Strong troubleshooting skills and mechanical aptitude
• Ability to work independently and problem-solve in the field
• Proficiency with hand and power tools
• Excellent customer service and communication skills
• Comfortable using mobile devices (iPad/tablet) for documentation and scheduling
• Basic computer skills (email, data entry)
• Valid driver’s license with a safe driving record
• Bilingual English/Spanish skills a plus

Schedule

Monday through Friday, starting at 6:00 a.m.

Pay

$26.78/hour (depending on experience)

Benefits

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer.