Field Service Technician - Southeast

About the role

Join us and add your technical mechanical field expertise to our team and ensure Hypertherm’s Waterjet customers can get the trusted on-site service they count on with an investment in our Waterjet solutions. Traveling directly to our customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair. Customers depend on Hypertherm’s technical Field Service Team to understand their specific Waterjet cutting needs.

Responsibilities

• Travel to customer sites to support planned delivery events, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement, assemble and connect sub-assemblies, perform system testing and repairs, and provide new equipment and accessory training, including post-installation follow-up.
• Troubleshoot mechanical, electrical, and pneumatic issues on previously installed OMAX Waterjet equipment on-site, by email, and over the phone, and perform contract maintenance services at customer locations.
• Maintain timely, detailed, and analytical digital service records supported by photos and technical attachments and provide thorough feedback on product issues identified in the field.
• Partner with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits.

Requirements

• HS Diploma or GED
• 2 years of Field Technical Service or related field
• 2+ years with Cutting Solutions product experience
• Able to carry, pull, lift push and grip over 70 lbs
• Able to stand and work while on your feet on hard surfaces for an extended time
• Physically capable to meet the demands of the role
• Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals
• Fluency in English required

Preferred Experience

• AS Degree (electrical or mechanical field)
• Cutting Solutions operational and manufacturing assembly experience

Benefits

Hypertherm Associates is proud to be an Equal Opportunity Employer, and we welcome all applications. We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws.