Field Service Technician

Troubleshooting and Maintenance

Troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. Perform routine maintenance and breakdown repair work in the field at customer sites.

Essential Functions

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.

Qualifications

• 2+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics.
• Valid Driver’s License and driving record acceptable to insurance company.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.

Benefits

• $2,000 sign-on bonus and referral bonus opportunities.
• Competitive salary with monthly bonus opportunities.
• Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing.
• Tool loan program.
• Annual Boot, Safety Glasses, and Gym Reimbursement Programs.
• Company provided: Modern service van (including fuel card and maintenance), laundered uniforms, technology (iPad, laptop, and iPhone), specialized tools, and PPE.