Field Service Technician- South West Region

About the role

As a Field Service Technician, you will act as a Subject Matter Expert in the field for Atlas Copco Tools and Assembly Systems, traveling to provide world-class technical support onsite at customer locations within your dedicated region. You will perform new installations, commissioning, preventative maintenance, and calibrations on tools and assembly systems, working under minimum supervision. Additionally, you will provide service coordination, cross-functional knowledge sharing, and team member support.

You will report directly to the Regional Team Leader and support customers in the Southwest region. Candidates will ideally reside in Kansas or Missouri.

Responsibilities

• Build strong relationships with customers and assist with any issues that may arise.
• Create detailed reports and capture costs through timely administrative work.
• Perform hands-on troubleshooting, programming, and repairs.
• Reinforce the correct operation and “Best Practices” of Atlas Copco equipment to customers.
• Respond and travel to emergency field repairs of Atlas Copco equipment.
• Coordinate your travel schedule and accommodations to visit customer sites.
• Interface with customers externally within your region, as well as internally within the company.

Requirements

• Ability to travel up to 60% locally and 40% nationally (regionally dependent).
• Ability to work a flexible work schedule.
• At least 2-3 years of experience with mechanical and electrical troubleshooting.
• Customer service excellence and ability to communicate across all levels of an organization.
• Proficiency in IT, MS Office products, and networking or wireless communication.
• Ability to work independently and as part of a team.
• Ability to summarize technical problems and resolutions.
• Interest and passion in furthering knowledge of industrial tooling.
• High School Diploma or GED.
• Valid US Driver’s License.
• Ability to lift and carry up to 60 lbs.

Benefits

• Professional Development: Opportunities for growth, training, and career advancement.
• Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
• Financial Security: 401(k) with up to 6% company match.
• Family Support: Paid Maternity & Paternity Leave.
• Wellness Perks: Gym, Education, and Health Reimbursements.
• Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.