Field Service Technician, Service Engineering

What You'll Do

• Perform maintenance on storage systems to prepare them safely for recycling or remanufacturing
• Respond to emergent energy storage system cases, accurately updating online logs while adhering to Tesla and industry safety standards
• Collaborate with the Operations Engineering Systems Reliability team to follow case directions, provide requested data, and write reports for failure analysis teams
• Prioritize conflicting work requests and escalations
• Coordinate safe storage, discharge, and shipping of batteries with warehouse staff; participate in disaster relief and first responder training
• Maintain accountability for issued vehicles, tools, electronics, software, and company property

What You'll Bring

• 1+ year experience installing, maintaining, and troubleshooting energy storage systems, or safely working with live electrical systems
• Proficiency in NEC codes for energy storage installations and knowledge of NFPA 70E practices
• Ability to stay organized and independent in fast-paced environments with tight deadlines; comfortable with minimal oversight, independent decision-making, calm emergency handling, and excellent customer service
• Proficiency in spreadsheets, word processing, and applications (e.g., time tracking, case management)
• Physical ability to work at heights, climb ladders/stairs, lift heavy objects, stand for long periods in extreme weather (hot sun to below freezing); bend, stoop, crawl in confined, dusty, or low-light spaces
• Collaborative team player able to travel up to 75%; compliant government-issued ID for domestic air travel or federal facility access, valid driver's license

Benefits

• Competitive pay
• Medical plans
• Fertility, adoption and surrogacy benefits
• Dental and vision plans
• HSA Contribution
• Healthcare and Dependent Care FSA
• 401(k) with employer match
• Employee Stock Purchase Plans
• Short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time
• Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program