Field Service Technician Seattle, WA

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with over 40 years of industry-leading experience. We partner with top brands like Motorola, JVC Kenwood, and Avigilon, and operate 75+ branches across North America. BearCom employs a wide range of installation and technical team members, providing extensive on-the-job training.

About the role

As a Field Service Technician I with BearCom, you will install and support wireless communications systems. Our Technicians are the heart of every service location, delivering exceptional customer service and creating imaginative solutions to meet challenging customer needs.

Responsibilities

• Create basic programming codeplugs (less than 12 channels)
• Perform basic mobile installations (radio, antenna, modem, DC-DC converters)
• Troubleshoot and repair defective two-way radios and other wireless equipment (radio, power supply, antenna, etc.)
• Regional and/or overnight travel and on-call hours may be required

Requirements

• 3+ years of Service Technician experience diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the 2-way radio wireless/communication field
• Extensive knowledge of 2-way radio theory, RF propagation characteristics at various frequency bands, and communications systems
• Ability to interpret schematics, blueprints, and diagrams
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP principles, and NIC programming
• Proficiency in operating test equipment including spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems
• Proficiency with MS Office Suite (Microsoft Word, Excel, Outlook)
• Valid driver’s license
• Drug screenings, motor vehicle record, and background checks are part of the hiring process

Qualifications

• Basic electronics background (12V and/or low-voltage systems)
• RF/telecommunications/networking experience (preferred)
• CET Certification (preferred; journeyman level must be attained within 6 months of employment)
• Associate degree in Electronics Technology or equivalent (preferred)
• R56 Certified Installer (preferred)
• Motorola Astro 4x-7x training for various system operations (preferred)
• Certification in Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc.) (preferred)
• Certification in MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max, etc.) (preferred)
• Knowledge of audio, RF, digital, and microprocessor electronic circuits at the component level (preferred)
• Security clearance (preferred)

Benefits

• Highly competitive compensation
• Medical, dental, and vision insurance
• Company-paid life, short-term, and long-term disability insurance
• Paid holidays
• Generous paid time off
• Matching 401k plan
• Use of company vehicle
• Employee referral bonus
• Tuition reimbursement
• Extensive on-the-job training and coverage of fees for most professional certifications