Field Service Technician San Francisco, CA (Emeryville)

About the Company

BearCom is the largest distributor of wireless voice, data, and video solutions in North America, with over 40 years of industry-leading experience. The company partners with major brands such as Motorola, JVC Kenwood, and Avigilon, and operates 75+ branches across North America. BearCom employs a wide range of installation and technical team members, providing extensive on-the-job training.

About the Role

As a Field Service Technician I with BearCom, you will be involved in the installation and support of wireless communications systems. Technicians are the heart of every service location, relied upon for their expertise in delivering the best service and solutions for customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed challenging customer needs.

Responsibilities

• Create basic programming codeplugs (less than 12 channels)
• Perform basic mobile installations (radio, antenna, modem, DC-DC converters)
• Troubleshoot and repair defective two-way radios and other wireless equipment (radio, power supply, antenna, etc.)
• Regional and/or overnight travel and on-call hours may be required

Requirements

• 3+ years of service technician experience in diagnosing, repairing, programming, and installing Motorola, Kenwood, ICOM, or Vertex equipment in the 2-way radio wireless and/or communication field
• Extensive knowledge and understanding of 2-way radio theory, RF propagation characteristics at various frequency bands, and communications systems
• Ability to interpret schematics, blueprints, and diagrams
• Knowledge of battery backup systems, base stations, repeaters, multicouplers, duplexers, TCP/IP principles, and NIC programming
• Proficiency in operating test equipment including spectrum analyzers, system analyzers, watt meters, TDRs, FDRs, and multimeters
• Proficiency in designing, troubleshooting, and installing Distributed Antenna Systems (DAS) and Bidirectional Amplifier (BDA) systems
• Proficiency with MS Office Suite (Microsoft Word, Excel, Outlook)
• Valid driver’s license
• Drug screenings, motor vehicle record, and background checks are part of the hiring process

Preferred Qualifications

• Basic electronics background (12V and/or low-voltage systems)
• RF/telecommunications/networking experience
• CET Certification (must be attained within 6 months of employment)
• Associate degree in Electronics Technology or equivalent
• R56 Certified Installer
• Motorola Astro 4x-7x training for supporting various system operations
• Certification in Astro 25 products (Quantar, GTR8000, MCC5500/7500, etc.)
• Certification in MotoTRBO products and systems (Connect+, Capacity+, Linked Capacity+, IP Site Connect, Capacity Max, etc.)
• Knowledge of audio, RF, digital, and microprocessor electronic circuits at the component level
• Security clearance

Benefits

• Highly competitive compensation
• Medical, dental, and vision insurance
• Company-paid life, short-term, and long-term disability insurance
• Paid holidays
• Generous paid time off
• Matching 401k plan
• Use of company vehicle
• Employee referral bonus
• Tuition reimbursement
• Extensive on-the-job training and coverage of fees for most professional certifications