Field Service Technician - Replacement Windows

Infinity Replacement is our dedicated window and door replacement business, bringing Marvin’s legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation—making the window replacement process simple, seamless, and satisfying.

About the role

As a Field Service Technician, you will provide post-sales support for Infinity windows and doors, ensuring every customer receives an outstanding experience. You’ll be the trusted expert who resolves service issues, communicates professionally, and represents Marvin’s commitment to quality.

• Provide post-sales support for Infinity windows and doors.
• Professional, timely communication with all customers and Infinity Replacement support staff to fulfill our mission of providing an outstanding customer experience.
• Efficient time management, route planning, and service job scheduling that meets our stated service goals and the needs of our targeted customer.
• Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.

Company vehicle and laptop or iPad provided.

Requirements

• Dependable, proven work ethic and a self-starter.
• Excellent social skills; ability to deliver a difficult message and manage customer expectations.
• Excellent computer skills.
• Positive can-do attitude with the ability to think outside the box to resolve service issues.
• Ability to make sound decisions that impact the company from a financial standpoint.
• Excellent organizational skills to effectively handle weekly work schedules.
• High school diploma or equivalent experience.
• Experience with installing replacement windows and doors.
• Excellent driving record and valid driver’s license on an ongoing basis.
• Ability to meet physical requirements of the position, including lifting up to 75 pounds, climbing ladders, and scaffolding.

Benefits

From day one, you will enjoy:

• Health insurance
• Paid holidays
• Paid parental leave
• 401(k) retirement savings match
• $300 annual wellbeing account to spend on what helps you feel happy and healthy
• Better Living Day (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Pay

$29 - $32 per hour, based on experience.

About Marvin

From people to products, Marvin is committed to creating better ways of living. For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is proud to have been named a Top Large Employer by Forbes Magazine two years in a row (2024 and 2025). With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors and TruStile Doors.

Marvin is an equal opportunity employer committed to creating an inclusive environment for all employees and applicants.