Field Service Technician - Raleigh, NC

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences, and business outcomes.

About the role

NCR Voyix is looking for Field Service Technicians to provide best-in-class service to some of the largest retail customers in the industry. This role acts as a first-line response to customers, delivering solutions that build long-term relationships. You will organize, triage customer issues, and handle problems proactively. Training is provided through virtual and hands-on classroom sessions to enable fast learning and impactful contributions.

NCR Voyix is committed to growing the capabilities of its people, fostering a diverse and inclusive learning community where employees feel valued and supported. This role keeps commerce running globally and serves as an ambassador for the NCR Voyix brand.

Responsibilities

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self-checkout systems within an assigned territory.
• Perform maintenance, repair, preventive maintenance (PM) work, and system overhauls.

Requirements

• Local candidate to the specific geographic area (Raleigh, NC).
• Authorized to work in the U.S.
• At least 18 years of age.
• Valid driver’s license and driving record that satisfies NCR fleet requirements.
• Basic PC skills, electronic skills, and familiarity with specific hardware and operating systems.
• Ability to perform essential job functions with or without reasonable accommodation.
• Willingness to travel extensively, including driving several hours per day.
• Flexibility to work rotating and weekend shifts, including morning, afternoon, and evening start times, as well as holidays.
• Ability to carry and lift tools, parts, and equipment weighing up to 75 lbs. without assistance, and up to 150 lbs. with assistance.
• Physical ability to bend, squat, walk, stand, sit, reach, and work with hands, including repetitively grasping and manipulating objects of varying sizes.
• Willingness to be trained on and operate small-scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.

Preferred Qualifications

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, or N+ Certification.
• One or more years of related experience.

Pay

Hourly pay range: $17.00 to $19.00, depending on location and experience. Overtime available at time and a half.

Benefits

• 7 paid holidays and 6 paid floating holidays.
• Paid vacation – up to 80 hours in your first year.
• 401K savings and retirement plan.
• Company-provided business-use-only vehicle.
• Medical insurance available immediately.

Schedule

• Rotating shifts within set teams, including morning, afternoon, and evening start times.
• Weekend shifts and some holidays required.
• Flexible shift work.