Field Service Technician - Power Systems

About the role

The Power Systems Technician at Wagner Equipment Co. is responsible for diagnosing, repairing, reconditioning, and maintaining on-highway truck engines, electronics, and chassis components. This position requires a combination of technical expertise and strong customer service skills.

Responsibilities

• Prepares accurate and complete service reports and turns them in on time
• Prepares and completes all related inspection forms for on-highway tractors and trailers
• Effectively communicates with customers and peers verbally and in writing
• Accurately completes time cards and other work station functions
• Uses SIS (Service Information System) and orders correct parts, as well as properly uses Caterpillar web sites
• Keeps and maintains all information while on a job and utilizes current shop processes to retain and track information
• Communicates effectively with Service Writer, Shop Coordinators, and Shop Managers to ensure problems, nature of repair, and status of repair are understood and followed up on
• Promotes additional work and services to customers
• Diagnostics and troubleshoots engine and on-highway truck malfunctions and failures
• Analyzes customer repair and maintenance requirements on engines and chassis
• Performs work accurately within close proximity of TRG and with minimal rework
• Maintains a clean and organized work area
• Makes recommendations as to repairs meeting warranty criteria
• Makes parts replacement decisions assuring optimum economic reusability
• Understands Caterpillar Electronic Engine Control systems and properly troubleshoots and repairs systems
• Understands Caterpillar On-Highway emissions systems and completes diagnosis and repair with minimal supervision
• Uses Caterpillar web-based information to properly repair
• Completes and passes ALL the Caterpillar online training available for the appropriate area
• Willingness to learn new technologies and procedures

Requirements

• High School Diploma or GED
• Graduation from an accredited technical school in diesel engine or earthmoving repair preferred
• 3+ years experience in heavy equipment, engine or electric power generation system repair
• 1+ years administrative experience
• 3+ years customer service experience

Qualifications

• 609 Air Conditioning Certification
• Air Brake Certification
• DOT Inspector Qualifications

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 86 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Understanding of Caterpillar warranty programs and coverage
• Basic knowledge of Microsoft Word and Outlook
• Basic ability to search for and enter data into a computer
• Ability to type service reports

Additional Eligibility Requirements

• Passes all required pre-employment screenings including background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retail Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Pay

Pay rate: $34.50 - $50.60 per hour

Schedule

Hours are flexible and based on business needs.