Field Service Technician - Pennsylvania
About the role
The ENGEL Machinery North America is seeking a Service Technician to join their dynamic team. ENGEL is a global leader in plastics processing machinery, known for its commitment to innovation and sustainability.
Responsibilities
- Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.
- Performs software and hardware installations.
- Performs all safety checks on equipment.
- Educates customers on equipment and instructs on proper operation.
- Manages resolution of customer issues, including order and installation of replacements parts as necessary.
- Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
- Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
- Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
- Provides written reports on a regular basis to the Service Manager.
Requirements
- A high school diploma is required.
- An associate’s or bachelor’s degree is preferred.
- 5+ years of experience in injection molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer.
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.
- Experience with injection molding machines, well-rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees.
- Knowledge and understanding of injection molding process.
- Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials.
- Excellent communication and interpersonal skills and strong customer service orientation.
- Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers.
- Dedicated team player with a positive attitude.
- Familiarity with ENGEL machines and robots is preferred.
- Uses internal resources efficiently to resolve customer issues expeditiously and correctly.
- MUST HAVE - Must have a valid Passport, driver’s license in good standing that includes REAL-ID.
Qualifications
- High School Diploma Required
- Associate’s or Bachelor’s Degree Preferred
- 5+ Years of Experience in Injection Molding Troubleshooting or Processing or Prior Experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of Blueprints and Schematics to Troubleshoot Electrical/Electronic, Hydraulic, and Mechanical Systems
- Experience with Injection Molding Machines, Well-Rounded Skill Set in Electrical, Mechanical, Hydraulic, Computer, and Able to Provide Basic Training for Customers and Employees
- Knowledge and Understanding of Injection Molding Process
- Knowledgeable in Materials Such as PET, Polypropylene, Polyethylene, Styrene, and Other Common Materials
- Excellent Communication and Interpersonal Skills and Strong Customer Service Orientation
- Tact and Diplomacy, i.e., Must Possess the Ability to Handle Difficult or Unhappy Customers
- Dedicated Team Player with a Positive Attitude
- Familiarity with ENGEL Machines and Robots is Preferred
- Uses Internal Resources Efficiently to Resolve Customer Issues Expeditiously and Correctly
- MUST HAVE - Must Have a Valid Passport, Driver’s License in Good Standing that Includes REAL-ID
Skills
- Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines, well-rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
- Knowledge and understanding of injection molding process
- Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
- Excellent communication and interpersonal skills and strong customer service orientation
- Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
- Dedicated team player with a positive attitude
- Familiarity with ENGEL machines and robots is preferred
- Uses internal resources efficiently to resolve customer issues expeditiously and correctly
Benefits
- Health, dental, and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price)
- 401k with match
- Over 3 weeks’ PTO
- Employer-paid life insurance
- Long and short-term disability
- An employee-centric environment
- Comprehensive vehicle program (monthly stipend + mileage reimbursement)
- $75 per diem when traveling on the road
- Tool reimbursement
- Cell phone
- Laptop
- Only occasional voluntary travel on weekends
Pay
Competitive total compensation package to eligible employees, including:
- Health, dental, LTD and life insurance
- 401k with match
- Contribution to HSA
- Dependent and Health FSA
- Vacation pay and holiday pay
Schedule
Field Service Technicians have extended benefits beyond those including a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem when travelling on the road, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends!
Why ENGEL?
The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide. ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.
About this company
ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.