Field Service Technician - Pacific Northwest

Responsibilities

• Travel to customer sites to perform preventive maintenance and emergency service
• Performs new machine installation, commissioning and customer training
• Absorbs troubleshooting mechanical issues and communicates effectively with customers
• Ensures customer satisfaction through high quality service levels, prompt execution and customer follow up
• Acts in a professional, courteous and business-like manner to enhance the company in the market place
• Install, commission, troubleshoot, service, and repair GEA and third-party equipment
• Preventive maintenance, upgrades, and audits onsite
• Ensures work is done per GEA SOPs, safety standards, and deadlines
• Support service sales with leads and customer relationship management
• Provide technical direction and customer training when needed
• Maintain accurate documentation and service reports

Requirements

• A minimum of 5 years working with mechanical equipment
• Extensive Travel, up to 75%
• Ability to work up to 12 hours at times
• Occasional weekend work
• Understanding of Hand Tools and mechanical techniques
• Computer Literate
• Some technical writing skills
• Ability to read Schematics, Diagrams and Technical manuals
• Must be able to function well, in an unsupervised position
• Valid Driver License
• Ability to discuss technically complex issues with non-technical persons
• Good organizational skills, particularly on site
• Strong background in Mechanical, Electrical (AC/DC), or Millwright trades
• Skilled in troubleshooting digital, electrical, pneumatic, and mechanical systems
• Proficient in using measurement tools and testing equipment
• Solid communication and teamwork skills—serving as the face of GEA onsite
• Organized and professional with strong customer service ethics
• Comfortable in a high-travel, hands-on field service environment

Qualifications

• Must be authorized to work in the U.S.

Skills

• Technical Writing
• Customer Service
• Technical Troubleshooting
• Field Service
• Equipment Installation
• Service Sales
• Training
• Documentation

Benefits

• Medical, dental, and vision coverage begins on your first day
• 12 paid holidays (including a floating holiday) plus 136 hours of PTO
• Tuition reimbursement to grow your education and skills
• Wellness Incentive Program
• Confidential Employee Assistance Program
• Savings Incentives

Pay

The typical base pay range for this position at the start of employment is $35 - $40/hour. GEA Group has different base pay ranges for different work locations within the United States. The pay range is not a guarantee of compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons.

Schedule

The schedule for this position is typically based on travel needs and customer requirements, which can vary significantly depending on the specific client and project.