Field Service Technician, Night Shift - Woodbridge, NJ

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs. The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure that all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
• Communicate with a high level of professionalism in customer-facing situations.
• Stay current with technical skills and complete required training.

Qualifications

• General Requirements: High School Diploma, GED, or other recognized high school equivalency credential required.
• Proficient in using hand tools and power tools.
• Must be at least 21 years old.
• Must possess a valid driver’s license and maintain a clean driving record, with no driving-related suspensions or revocations within a 3-5 year period.
• Ability to drive a non-commercial truck and trailer is preferred.
• Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
• Proficient with laptops or computers in Windows or Mac environments.
• Strong organizational skills, attention to detail, and an eagerness to learn.
• Able to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.
• Ability to read and speak fluent English.
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Experience

• Hands-on work experience in an automotive shop is highly preferred.
• Background in electric vehicle (EV) or hybrid repair is considered a plus.
• Experience in start-up environments is preferred.
• Experience with parts departments, billing, and work order management systems is preferred.

Spectrum of Technical Skills

• Low Voltage & Electrical Systems: Foundational understanding of basic electricity theory and proficiency in using a DVOM for various circuit measurements. Ability to read and leverage electrical schematics as a diagnostic resource. Advanced candidates will demonstrate a deep understanding of automotive electronics, including CAN and LIN networks, and possess the ability to diagnose complex faults and perform wiring repairs according to manufacturer standards.
• High Voltage Systems: Understanding of risks involved with high voltage systems and the ability to safely power them down and work on them using appropriate personal protective equipment (PPE). Knowledge of the function of various high voltage components and their monitoring systems. Capable of diagnosing complex high voltage faults related to charging, isolation, and interlock loop issues using the manufacturer’s diagnostic processes.
• Chassis, Brakes & Suspension: Fundamental chassis service, including mounting and balancing tires, performing vehicle alignments, and replacing brake system components. Ability to diagnose mechanical suspension components and progress to repairing advanced vehicle dynamic issues related to traction control, ABS, and power steering. Adept at resolving complex drivability concerns such as Noise, Vibration, and Harshness (NVH).
• Thermal Systems: Ability to service vehicle thermal systems, starting with the ability to perform a coolant drain-and-fill and safely handle refrigerant with a 609 certification. Comprehensive understanding of the entire A/C system and its components. Proficient in using an A/C machine and diagnosing a range of thermal system concerns, including issues with coolant systems, air conditioning performance, and HVAC systems.
• Advanced Driver Assistance Systems (ADAS): Working knowledge of ADAS, beginning with a basic understanding of the features and their operation. Expected to replace system components and perform necessary calibrations. Advanced understanding includes knowing the functionality and limitations of the complete ADAS system and the specific roles of its various sensors.
• Body & Glass: Responsibilities related to the vehicle body, from assisting with glass removal and installation to safely replacing windshields and other glued body fixtures. Capable of diagnosing and repairing issues such as wind noise and water leaks. May be tasked with adjusting body panels to specified tolerances.

Pay Disclosure

The hourly range for this role is USD 25.88-38.10 for New Jersey based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.