Field Service Technician-Network Specialist

About the role

TDS Telecom is seeking a Field Service Technician-Network Specialist to join our team. This role involves installing, troubleshooting, and maintaining a wide range of telecommunications equipment and networks. The ideal candidate will have strong technical skills, excellent customer service, and the ability to work independently.

Responsibilities

• Install, troubleshoot, and maintain telephone equipment and network infrastructure.
• Install, configure, and maintain PBX, Key Systems, Centrex Systems, and other business systems.
• Locate and repair customer cable and fiber optic cables.
• Perform pole climbing and operate construction equipment.
• Provide advanced troubleshooting support and respond to trouble dispatches.
• Support project management for system installations and provide high-level record system support.
• Proactively educate and sell TDS products and services to customers.
• Work overtime as needed and participate in an on-call rotation.

Requirements

• 2+ years technical telecommunications experience OR current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• A valid driver's license.
• Ability to follow TDS attendance guidelines.
• Completion of customer-specific requirements, including a background check.
• Availability for on-call/standby responsibilities and occasional travel.
• Ability to operate heavy construction machinery and perform physical tasks.

Qualifications

• Practical knowledge/experience with computer applications including databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
• Proven organizational skills and ability to multi-task.
• Customer service and sales skills, as well as effective verbal and written communication.
• Ability to work independently and make decisions with little or no supervision.
• Understanding of telecommunication products and services, including inside wiring/cable, internet/intranet, bonding & grounding, data & computers/transmission concepts, fiber optic transmission, static sensitive equipment, color codes, structured wiring, video/CATV/DBS installation, inventory systems, cable locating, battery maintenance, key systems/PBX, Centrex, switch maintenance, voicemail, special circuits, fiber terminals, subscriber CXR terminals, T-1s, ISPs, DSL, ISDN voice & data, testing & certifying loops to support data, voice, and/or video, IP telephony systems/applications, DSA, DSLAM/RAM, connecting company testing, WAN/LAN/data networks, switch installations & additions, and/or ATM switches and networks.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time