Field Service Technician-Network

About the role

TDS Telecom is seeking a Field Service Technician-Network to join our team. This position involves installing, troubleshooting, repairing, and maintaining telecommunications products and equipment, including fiber optic and copper cable. The ideal candidate will have a strong technical background and excellent customer service skills.

Responsibilities

• Install, troubleshoot, test, splice, repair, and maintain telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
• Install, configure, maintain, and repair Key Systems, PBX, Centrex Systems, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and wireless).
• Identify location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
• Locate cable and fiber in response to customer requests and/or construction needs.
• Pole climbing and operating construction equipment is required.
• Locate, identify and mark company underground and buried facilities to prevent facilities from being damaged.
• Keep orderly log of all locate requests in our exchange area.
• Perform cable fault acceptance tests on newly constructed facilities.
• Provide troubleshooting support techniques and corrections.
• Respond to “trouble” dispatches.
• Provide high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provide excellent customer service.
• Proactively educate and sell TDS products and services to customers.
• Perform project management of the installation of systems and performs related functions as requested by supervisor.

Qualifications

• 1+ year basic technical telecommunications experience -OR- current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.

Other Qualifications

• Successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Available for on-call/standby responsibilities and may require occasional travel.
• Must be willing to work overtime as needed.
• Pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
• Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
• Proven organizational skills and ability to multi-task.
• Ability to operate vehicles with manual transmissions.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Associates scheduled to work 20 or more hours per week have access to:
• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

Pay

$25.13/Hr. - $37.69/Hr.

Schedule

This role will be expected to follow a Wednesday–Saturday schedule, working four 10-hour shifts (8:00 AM–7:00 PM). Additional overtime may be required as-needed, and participation in an on-call rotation is required. Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute driving distance from the La Vergne, TN warehouse located at: 102 Gingham Drive - La Vergne, TN 37086.