Field Service Technician (Neptune) - Scranton, PA

Job description

• Spending the majority of time traveling between hospitals based on service requests.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers, peers, and internal partners.
• Documenting service results to maintain accurate quality records.

Who We Want

• Self-directed initiators.
• Collaborative partners.
• Analytical problem solvers.
• Goal-oriented developers.
• Meticulous documenters.

Knowledge & Skill Requirements

• Openness to work with or around bio-hazardous materials and wear provided PPE.
• Willingness to work overtime and overnight, inclusive of weekends, per customer’s specified need.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment and handle stressful working conditions.
• Highest level of organization and task prioritization.
• Special attention to details.
• Ability to present ideas and results logically.
• Experience with highly sensitive customer interactions and understanding of customer relations.
• Self-motivation, self-reliance, and ability to work with little supervision.
• Outstanding driving record.
• Specialized physical abilities such as lifting up to 75 lbs occasionally and up to 20 lbs constantly.
• Professional appearance, work ethic, and attitude required by Stryker and our customers.
• Proficiency in Microsoft Office applications.
• Experience interpreting service bulletins, user manuals, and other technical manuals.
• Excellent teamwork, coordination, and collaboration skills.

Qualifications/Work Experience

• Minimum of 3 years technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair, and installation experience preferred.
• Proficient with Microsoft Office (computer software) and adaptable to learn company software.
• Able to explain and generate detailed guidelines and procedures.
• Adherence to HIPAA and other related patient confidentiality policies and procedures.
• Valid driver’s license with good driving record.

Education/Special Training Required

• High School Diploma or GED required.
• University or formal technical training preferred.

What you will get

• Company vehicle for business use.
• Medical, Dental, Vision, and Prescription Drug Insurance.
• Tuition reimbursement.
• Matching 401(k), plus opportunity for a discretionary contribution.
• Paid vacation/sick time.
• Basic life, AD&D, and supplemental life insurance.
• Short-term and long-term disability insurance.
• Employee Assistance Program.
• Wellbeing program with incentives.
• Discounted employee stock purchase plan.

Pay Rate

Pay rate will not be below any applicable local minimum wage rates.

Benefits

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program.
• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

United States of America Pay Ranges

USN: $28.01 - $38.75 USD Hourly