Field Service Technician - Little Rock AR

Imagine yourself doing meaningful work that makes an everyday impact on the world around you, traveling in your job and discovering new places while making an impact on society, and thriving in a supportive team environment that inspires you to strive for excellence. At Hach (a Veralto company), we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

About the role

The Field Service Technician I is responsible for delivering high-quality customer service, performing preventive maintenance, routine repairs, and calibrating and verifying Hach devices at customer sites. The customer base includes municipal (drinking and wastewater treatment facilities) and industrial (power plants, food and beverage plants) settings. This role is based in the Little Rock, AR area and supports customers throughout the territory, with daily travel to customer sites. Company-paid travel, accommodations, and meals are provided for overnight stays.

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.
• Promote a positive customer experience and serve as on-site customer contact for technical and service-related problems.
• Work in a wide variety of municipal and industrial settings, including drinking water and wastewater treatment facilities, refineries, chemical manufacturing plants, and food and beverage processing facilities.
• Service instruments in NEC hazardous locations (Class I Division 2) as required.
• Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
• Follow safe work practices according to company policy.
• Execute administrative activities in support of service visits.

Requirements

• HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.
• Mechanical aptitude is a must—experience with preventative maintenance and technical diagnostics/repair.
• 2+ years of field service experience and/or customer-facing roles preferred.
• Valid driver’s license, clean driving record, and ability to rent vehicles or book hotel rooms for business travel.

Travel Requirements

• Daily travel to customer sites, typically within a 2-hour radius of the home office.
• 65-75% of weekly travel will include overnight stays.
• Occasional travel to other states within the region, with trips lasting up to one week at a time.

Training

Comprehensive 10-week training period: 8 weeks in the field working side-by-side with a dedicated trainer and 2 weeks of classroom-based training in Loveland, CO.

Schedule

• 3 days off per week during training.
• After training: 4 shifts per week at 10-hour days, based on workload demand.

Pay

The compensation range for this role is $29.00 - $31.00 USD per hour, plus incentive pay.

Benefits

• Company car (maintenance and fuel paid for by Hach).
• Company cell phone.
• Corporate credit card for company expenses.
• Full benefits starting on day one, including medical, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off (up to 17 days per year).
• 48 hours of paid sick leave.
• Hach Bonus: up to 6% of yearly salary, paid out quarterly.
• Dedicated support staff to assist with customer needs.
• Many growth and development opportunities.