Field Service Technician – Liquid Technologies

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader.

About the role

As a Field Service Technician, you will assist with the installation and commissioning of liquid processing and food projects, providing on-site and remote troubleshooting. You will support Service Sales and Customer Service Representatives with service agreements, spare parts, upgrades, and process optimization. With expertise in industry-specific equipment, you’ll help design and estimate service projects, ensure accurate reporting, and maintain customer relationships. Travel up to 75% is required, along with a valid driver’s license.

Responsibilities

• Assist with installation and/or commissioning and decommissioning of new liquid processing and new food projects.
• Support customers both remote and on site with troubleshooting mechanical and process issues.
• Support Service Sales and CSR’s for quoting and execution of SLA’s, Emergency Service, Spare Parts, Upgrade and Modernization, etc.
• Specification of process equipment including size and materials of construction.
• Assist with designing, estimating, and executing service projects as necessary.
• Demonstrate solid understanding of Heat, Process Flow, Mass Balance, Instrumentation, and Production Diagrams.
• Apply solid understanding of technical process and equipment design within the food industry such as (UHT / Pasteurization Systems, Aseptic Process, Valves, Pumps, Deaerators, Heat Exchangers, etc).
• Support customers in process optimization and product quality improvements.
• Write clear and thorough service tickets, start-up reports, inspection reports, customer visit reports within 10 days of completion of work for internal and external use.
• Submit all time sheets, expense reports (within 30 days), and other required paperwork within the required timeframe.
• Recommend parts for future service visits, customer inventory, and available upgrades and optimizations.
• Meet with customer at site to go over the nature of the service visit prior to beginning work. Meet with customer at site to review work completed and discuss any next steps.
• Provide accurate estimates of labor times to complete service visits / rebuilds.
• Provide simple operator training to customers for proper operation, preventive maintenance.
• Assist with recommendations for improved tools, procedures, etc for the service operations.
• Adhere to OSHA, company safety policies, procedural guidelines and work in a consistently safe manner.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 5+ years’ experience in a similar position to include Rockwell PLC and HMI experience.
• Liquid Processing, UHT and aseptic experience preferred.
• Ability to read and understand instruction manuals, P&IDs, assembly drawings, PLC and HMI code, troubleshoot software, electrical, and mechanical problems.
• Skilled with hand and power tools for installing and servicing automated machinery.
• Proficient with Microsoft products including Word, Excel, Outlook, etc.
• Fluent in English both verbally and written.
• Able to work independently with minimal supervision but also work as part of a team.
• Valid driver’s license.
• Ability to travel up to 75%.

Benefits

• Medical, dental, and vision coverage begins on your first day.
• 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO.
• 7% 401(k) employer match.
• Tuition reimbursement.
• Wellness incentive program.
• Confidential Employee Assistance Program for personal or professional guidance.
• Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses.

Pay

The typical base pay range for this position at the start of employment is expected to be between $31 - $45 per hour. The pay range is not guaranteed compensation or salary. The estimated range is the budgeted amount for the position. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related reasons. You may be eligible for additional rewards, such as a discretionary bonus (based on eligibility) and/or equity awards.

Schedule

This position requires travel up to 75%.